Global Training Lead

at  Sensio NO

Sensio is a Nordic leader in the health care technology sector and solves today’s and tomorrow’s elderly care challenges for the benefit of residents, patients, healthcare personnel, and society. We create sensors, systems, and platforms that radically improve the quality and efficiency of health care – leading the sector to embrace technology and provide #MoreTimeForCare.
Sensio is on a journey from being the leading tech company in Scandinavia in the elderly care space to becoming a trusted transformation partner across Europe. This summer, we were acquired by Nordic Capital, one of Europe’s leading private equity firms, uniquely positioning us to expand from the Nordics into the rest of Europe. Read more about Sensio here.

We are seeking a passionate and experienced Global Training Lead to elevate our training initiatives to new heights. In this pivotal role, you will drive the transformation of our customer training and onboarding processes, directly contributing to our strategic goal of making these efforts a standout differentiator in the market. This is a unique opportunity for someone who thrives on delivering training excellence, enjoys collaborating with diverse global teams, and is committed to shaping and documenting best practices that set the standard for success.
The Global Training Lead will oversee the implementation and management of our newly acquired Attensi training platform, ensuring its processes, content, and methodology are both effective and aligned with our strategic goals. At Sensio, our philosophy goes beyond training customers to use our services—we aim to empower them to leverage the technology to work differently and more efficiently. To achieve this, Sensio has developed a customized “digital-first” training package based on the ADKAR model, designed to guide organizations through successful change. All content created for the Attensi platform and our overall training methodology should reflect this digital-first mindset, enabling us to deliver the concept efficiently on a large, global scale.
Success in this role means achieving widespread utilization of the Attensi platform across all customers, effectively delivering digital-first change management at scale. Sensio consistently receives high customer ratings for training and onboarding across all geographies, positioning this as a unique selling point in the market. As our Global Training Lead, you’ll play a key role in achieving these ambitious goals, reporting directly to the COO.

Key Responsibilities

• Oversee and manage the Attensi platform, continuously updating platform functionality, processes, and content
• Develop and localize training content to meet the needs of diverse markets and cultures, ensuring consistency with Sensio’s global strategy.
• Coordinate with Product teams and the wider organization to ensure training methodologies and content are current and aligned with company strategies
• Conduct physical and digital training sessions for local teams, and conduct relevant quality assurance and observe how we do customer training in practice
• Define and track KPIs related to training effectiveness, customer satisfaction, and platform utilization.