Global VP/Head of Customer Success at RZR Global Inc.

San Francisco, California, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Sep, 26

Salary

0.0

Posted On

19 Jun, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success Leadership, Account Management, Programmatic Advertising, Net Revenue Retention, Strategic Account Planning, Cross-selling, Onboarding Optimization, Revenue Forecasting, Product-Market Fit Analysis, Executive Presence, Global Team Management, AdTech, MarTech, User Acquisition, Consultative Selling, Operational Rigor

Industry

Advertising Services

Description

Who are we? RZR Global is an AI-driven company specializing in mobile advertising solutions designed to fuel revenue growth. We leverage AI to discover audiences in a privacy-first environment through trillions of contextual bidding signals and proprietary behavioral models. Our audience engagement platform includes creative strategy and execution. We handle 5 million mobile ad requests per second from over 10 billion devices, driving performance for both publishers and brands. We are headquartered in San Francisco, CA, with a global presence across the United States, EMEA, and APAC. Role Overview The Global VP/Head of Customer Success (CS) at RZR Global is the executive guardian of our global revenue base and the chief architect of our client expansion strategy. As RZR Global marches toward its vision of becoming a top-5 marketing platform in the world, this role is responsible for transforming our global Growth and Account Management functions into a high-performance, consultant-minded engine. This is a Revenue Leadership mandate. You are responsible for protecting a global topline revenue base of $xxxM while simultaneously identifying and capturing expansion opportunities within our most valuable accounts. Reporting directly to the CRO, you will lead the Growth/ Account Management teams across the Americas, EMEA, and APAC. Your mission is two-fold: Operational Excellence and Strategic Growth. You will ensure that every new client experience begins with a "First-Time-Right" launch and evolves into a long-term partnership characterized by increasing Share of Wallet (SOW) and successful cross-selling of new product offerings. You will be the primary advocate for our clients, translating global market sentiment into actionable product feedback that maximizes our Total Addressable Market (TAM). Success in this role is defined by a rigorous commitment to Net Revenue Retention (NRR). You will maintain a

Responsibilities

Lead the global Customer Success and Account Management functions to protect topline revenue and drive expansion through increased share of wallet. Establish operational excellence in client onboarding and provide strategic feedback to product teams to maximize the total addressable market.