Global Warranty Chargeback Engineer at Ford Global Career Site

Dearborn, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Feb, 26

Salary

0.0

Posted On

21 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Analysis, Warranty Systems, Problem-Solving Methodologies, Analytical Skills, Financial Analysis, Negotiation Skills, Team-Building, Communication Skills, Quality Indicators, Lean Principles, Six Sigma Green Belt, Six Sigma Black Belt, Cost Modeling, Automotive Supplier Contracts, Warranty Agreements, Technical Problem Solving

Industry

Motor Vehicle Manufacturing

Description

Manage the Recovery Roadmap: Drive the Global Warranty Chargeback (GWC) recovery process for your assigned commodities, owning the financial recovery target and maintaining an accurate project roadmap in the UnWRec database. Lead Liability Negotiations: Support the analyzation of warranty claims and technical data to determine supplier liability. Lead negotiations with suppliers to agree on cost-sharing "Acceptance Factors" and execute chargeback agreements. Execute Financial Recovery: Prepare initial debit packages and collaborate with Debit Analysts to ensure the successful execution of recurring payments, resolving any supplier disputes that arise. Drive Technical Problem Solving: Support the resolution of technical field concerns using the 8D problem-solving methodology, driving the escalation process between Product Development and Purchasing when necessary. Collaborate on Part Analysis: Initiate and participate in part testing and failure analysis alongside Product Development engineers, supplier representatives, and GWC Technicians in a UAW facility. Promote Continuous Improvement: Identify systemic issues from warranty data and initiate Green Belt / Black Belt projects to drive long-term quality improvements. Communicate with Leadership: Present recovery status, roadmap updates, and business cases to various management forums, effectively communicating complex financial and technical information. Established and active employee resource groups 5+ years of experience in an automotive quality, product development, launch, or manufacturing plant environment. Demonstrated proficiency with data analysis and warranty systems (e.g., GCQIS/GSAR, WPAC, UnWRec) and problem-solving methodologies (e.g., 8D, DMAIC). Strong analytical skills with the ability to perform financial analysis, create data-driven reports, and present findings using MS Office (Excel, PowerPoint). Excellent negotiation, team-building, and communication skills, with proven experience working in cross-functional and global teams. A strong understanding of quality indicators, lean principles, and a demonstrated commitment to problem-solving. Six Sigma Green Belt or Black Belt certification. Direct experience working for an automotive Tier 1 supplier, particularly in a quality, warranty, or customer-facing role. Advanced financial acumen, including experience with cost modeling or direct involvement in commercial negotiations with purchasing teams. Familiarity with automotive supplier contracts, commercial terms and conditions (T&Cs), and the legal framework governing warranty agreements. Certified Black Belt or Master Black Belt. https://clicktime.symantec.com/15tStbdPF8wk8NqWxBmAt?h=GtGY94BobfVzpLg8sS4Fo0BxJDbJMPMmAjFc18-QCTI=&u=https://fordcareers.co/GSRnon-HTHD Visa sponsorship is not available for this position. This role is open to salary grades 6, 7, & 8. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, If you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660. LI-Hybrid

Responsibilities

Manage the Global Warranty Chargeback recovery process for assigned commodities and lead negotiations with suppliers regarding warranty claims. Collaborate with cross-functional teams to resolve technical issues and drive continuous improvement initiatives.