GM Discover Waitomo at Tourism Holdings Ltd

Waitomo Caves, Waikato, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

15 Sep, 26

Salary

0.0

Posted On

17 Jun, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic Leadership, Commercial Acumen, Operational Excellence, Stakeholder Management, Customer Experience Management, Environmental Stewardship, Financial Performance, Bicultural Leadership, People Development, Project Management, Sustainability Planning, Tourism Management

Industry

Travel Arrangements

Description

Lead one of Aotearoa’s most iconic tourism destinations Nau mai, haere mai ki Waitomo. Tourism Holdings Limited (thl) is New Zealand’s premier tourism company and a global leader in RV experiences. Alongside our international brands, we proudly operate some of Aotearoa’s most iconic tourism experiences – including Discover Waitomo. From world-famous glowworm caves to immersive cultural and adventure experiences, Waitomo is a destination of deep significance, connection, and possibility. We are now seeking a General Manager – Discover Waitomo to lead this unique part of our business. The opportunity This is more than a leadership role – it’s a chance to shape the future of one of New Zealand’s most treasured destinations. As a key member of the thl New Zealand leadership team, you will have end-to-end responsibility for the Waitomo Group. You’ll lead a diverse portfolio of iconic experiences including the Waitomo Glowworm Caves, Ruakuri and Aranui caves, Black Water Rafting, accommodation, and events. You’ll bring together commercial performance, customer experience, environmental stewardship, and community connection—creating a business that is both profitable and purposeful. What you’ll lead A destination experience like no other – delivering world-class, memorable tourism experiences that connect people with nature and culture. A high-performing business – driving profitability, growth, and operational excellence across the Waitomo Group. People and culture – building capability, developing leaders, and fostering an engaged, safety-focused crew. Strategic direction – shaping and delivering the Waitomo business plan and contributing to enterprise-wide strategy. Stakeholder partnership – acting as the principal thl leader within the region, working closely with Ruapuha Uekaha Hapu, Iwi, Department of Conservation, and local communities. Future Fit sustainability – protecting the cave and karst ecosystems, and leading environmental and infrastructure outcomes that ensure long-term sustainability. What you’ll bring You are an experienced and authentic leader who thrives in complex, purpose-led environments. A strong track record in leading customer-focused, operational businesses. Commercial acumen and experience delivering sustainable financial performance. The ability to build trusted relationships across a diverse stakeholder landscape. A leadership style that grows people, fosters accountability, and creates clarity. Experience working in (or a genuine commitment to) a bicultural environment grounded in Te Ao Māori values. A passion for environmental stewardship and responsible tourism. Why this role matters Waitomo is a taonga of national and cultural importance. This role sits at the intersection of tourism, community, and environmental guardianship. As General Manager, you will help shape not only the success of the business—but also the future of Waitomo as a destination, ensuring it thrives for generations to come. Why join thl At thl, we’re about more than travel—we create unforgettable journeys. Across our global operations, we bring together people, place, and experience in meaningful ways. Thank you for your application, We are an equal opportunity employer and we aim to recruit a diverse range of people with a diverse range of talents to help us achieve our goals. Note that only selected candidates will be contacted. Your privacy is important to us. Our privacy policy explains how we collect, process, use, store and disclose your personal data, as well as your rights associated with that data. This policy is provided in a layered format so you can click through to the specific areas set out below. Please also use the Glossary at the end of the document to understand the meaning of some of the terms used. https://www.thlonline.com/privacy

Responsibilities

Lead the Waitomo Group by overseeing commercial performance, customer experience, and operational excellence across various iconic tourism experiences. Manage strategic partnerships with local Iwi, government agencies, and communities while ensuring environmental sustainability of the cave ecosystems.