JOB DESCRIPTION

GM Envolve – OnStar Account Executive (OAE), Southeast Region (SER)
Remote - This position does not require employee to be on-site full-time to perform most effectively. The employee’s role enables them to work off-site on a permanent basis. This position does require an employee to live within region and cover territory visits to customer accounts in a reoccurring frequency.
The selected candidate will assume territorial responsibility of the Southeast Region . Preferred locations based on book of business and opportunity within 60-mile radius of major city and/or regional airports: Atlanta, GA, Nashville/Knoxville, TN, Charlotte/Raleigh, NC, Orlando/Tampa, FL
Relocation: This job is NOT eligible for relocation. Any relocation expenses would be the responsibility of the selected candidate.

YOUR SKILLS AND ABILITIES (REQUIRED QUALIFICATIONS):

• Bachelor’s degree (BS/BA) Marketing, Sales, or Communications
• Minimum 5 years of direct field sales experience
• Self-disciplined to learn about OnStar products, communicate knowledge to assist Sales counterparts and execute productively in a remote environment.
• Ability to manage multiple B2B relationships and prioritize needs/wants based on various factors including sales/revenue opportunity and severity/impact of issue.
• GM Envolve & GM Envolve OnStar product familiarity a plus as well as knowledge across GM departments.
• Proven sales reporting & analytics background.
• Must be able to develop and nurture relationships with numerous B2B customer types.
• Appropriate interpersonal styles and communication methods to work effectively with business partners to meet mutual goals required.
• Knowledge of, and ability to effectively use computer software: Microsoft Suite, Teams, Slack & Sales CRM’s as it pertains to the job responsibilities.
• Must be willing to travel approx. 25%

THE ROLE:

The OnStar Account Executive will be responsible for collaborating closely with the GM Envolve Sales team to deliver cutting-edge vehicle connectivity solutions to fleet customers. Utilize your expertise in telematics for fleet management, understanding its pivotal role in enhancing efficiency and safety for GM and non-GM customers. With autonomy, drive sales and retention strategies tailored to meet business customer needs, leveraging OnStar’s comprehensive portfolio of business solutions and fostering client relationships to drive revenue growth. Thrive in a self-directed environment, demonstrating initiative and adaptability to achieve success. Your ability to work independently, coupled with strong communication skills, will be essential in this role and will be provided the opportunity to be a part of innovation for GM software and solutions.

WHAT YOU’LL DO:

• Work collaboratively alongside GM Envolve Account Executives, act as the subject matter expert, for all OnStar services, supporting small, medium and large fleet customers by participating in customer meetings (via Teams virtual and expected on-site monthly KPI’s), identify pain points in fleet management and telematic software, pursuing opportunities and closing business to meet performance metrics.
• Proactively engaging with customers to understand their business needs and providing the right solutions to meet their requirements.
• Managing the full sales cycle including: preparing pricing proposals, delivering presentations, and working with your CSM to further assist with onboarding and retention performance.
• Providing ongoing support and guidance to customers, including: daily collaboration with your Customer Success Managers (CSM’s) to troubleshoot connectivity issues, identifying and engaging applicable teams to provide a seamless customer experience and working to optimize their use of the connected vehicle data.
• Attend industry events/conferences and GM-hosted events to help generate leads and speak to our customer base about the portfolio of OnStar solutions.
• Keeping informed about industry trends and developments related to competitors’ technology and developments and using this knowledge to educate and prospect new business.
• Identifying and addressing any issues or concerns that customers may have and working to resolve them in a timely and efficient manner.
• Collaborate with cross-functional teams, including sales operations, product development, marketing, and customer success managers, to ensure seamless delivery of solutions and exceptional customer experience.