GM/HBC Manager at Albertsons Companies

Dallas, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

0.0

Posted On

07 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Store Operations, Inventory Management, Stock Rotation, Merchandising, People Leadership, Employee Training, Scheduling, Ordering, Shrink Control, Receiving, Compliance, Safety Procedures, Record Keeping, Promotional Display Implementation

Industry

Retail

Description

Duties and Responsibilities Customer Service & Sales * Maintain an atmosphere of enthusiastic customer awareness with strong emphasis on fast and friendly service. * Assist customers by making product suggestions and providing helpful recommendations. * Engage in suggestive selling and other sales techniques through phone interactions, in‑store announcements, and direct customer engagement. * Answer incoming calls promptly, respond appropriately, resolve customer complaints, and notify the Store Director when needed. Store & Department Operations * Serve as the leader responsible for total store operations in the absence of the Store Director (see Store Director job description). * Plan daily GM operations and monitor production processes following company procedures and profitability expectations. * Build GM/HBC displays, rotate stock, and remove outdated or spoiled products. * Maintain cleanliness and organization of the work area and department. * Implement effective promotional and seasonal displays. * Ensure all merchandise is properly priced, displayed, stocked, rotated, and meets department standards. * Maintain full compliance with all department requirements, policies, and procedures. People Leadership & Training * Monitor employee productivity and evaluate overall performance. * Create and maintain schedules to ensure adequate staffing and service levels. * Maintain knowledge of all department roles, including opening and closing procedures. * Supervise, train, and assign duties to department employees. * Train employees on store policies, sales practices, record‑keeping, and operational standards. * Identify and develop high‑potential employees for advancement. * Maintain working knowledge of policies and guidelines outlined in the Albertsons/Tom Thumb Employee Handbook. * Enforce proper code‑date rotation for all GM/HBC products. * Initiate personnel actions including interviewing, transfers, promotions, and disciplinary actions. Inventory, Ordering & Merchandising * Prepare sales and inventory reports; participate in physical inventory every six months. * Maintain adequate product quantity, quality, and freshness while adhering to division inventory standards. * Order general merchandise products following Division directives. * Oversee reclamation processes and maintain organized and in‑stock conditions across all GM/HBC and Drug Department areas. * Control shrink, costs, and maintain optimal inventory levels. Receiving & Stocking * Perform receiving duties including breaking down loads, verifying orders using invoices, inspecting product quality, reporting shortages, stocking, and rotating product. * Follow temperature and storage guidelines, proper packaging techniques, and all compliance requirements. * Process administrative paperwork and maintain accurate department records. Safety, Compliance & Equipment * Accurately complete, maintain, and monitor daily logs, sales, labor tracking, and other required documentation. * Ensure proper product temperature levels are maintained and comply with all labeling laws, federal/state regulations, company policies, and code‑date standards. * Ensure safety, cleanliness, sanitation, and code‑date compliance of work areas, coolers, equipment, and displays. * Implement emergency procedures during equipment or software malfunctions. * Operate computer software and electronic ordering devices. * Use related equipment such as pallet jacks, hand trucks, scissors, knives, and safety cutters. * Comply with and enforce company grooming standards and dress codes. * Perform all duties safely, accurately, honestly, and with integrity. Additional Responsibilities * Attend and participate in sales meetings. * Communicate department performance, sales goals, and sales opportunities to employees. * Perform other necessary and required duties as assigned. Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table. Disclaimer The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process. Albertsons is an Equal Opportunity Employer This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4). Pay Transparency: Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay*, PTO/Vacation pay*, paid holidays*, bereavement pay and retirement benefits (pension and/or 401(k) eligibility). Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on-going basis. *For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually.

Responsibilities

This role involves managing General Merchandise (GM) and Health & Beauty Care (HBC) operations, including ensuring enthusiastic customer service, overseeing daily operations in the Store Director's absence, and maintaining department standards for stocking and cleanliness. Key duties also encompass supervising, training, and developing department employees, managing inventory, ordering products, and controlling costs and shrink.