GM Payment Admin Officer at Wave Accounting Inc

Banjul, Banjul, The Gambia -

Full Time

Start Date

Immediate

Expiry Date

15 Jan, 26

Salary

0.0

Posted On

17 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In English, Merchant Support, Back-Office Administration, Supply Management, Analytical Skills, Excel, Google Sheets, Organizational Skills, Communication Skills, Problem-Solving, Team Collaboration, Initiative, Task Management

Industry

Software Development

Description

Our mission We're making Africa the first cashless continent. In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash. We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast. Our goal is to make Africa the first cashless continent and that's where you come in... How you'll help us achieve it Wave is now the largest financial institution in Senegal, with over 7 million users. And, we're still in the early days of our product roadmap and potential impact on people's everyday lives. As a Payment Admin Officer, you'll be the backbone of our payment operations — ensuring smooth execution and flawless coordination across teams. We're looking for someone who thrives in fast-paced environments, stays one step ahead, and brings sharp organizational skills, precision, and energy to every task. In this role, you'll; Manage inbound requests according to internal processes and Wave policies. Ensure good tracking of inbound files to ensure that inbounds are processed correctly. Keep up to date with the inbounds dashboards and be the focal point on this topic. Support payments team managers to ensure merchants are recruited and managed as per internal policy and procedure. Support with compliance one-off projects and make sure everything is well recorded. Assist with administrative duties related to the merchant network by supporting all projects in the Department. Maintain merchant contracts and ensure that information across all systems is up-to-date, and that devices are correctly set up and functioning properly. Track and compile information about merchants gathered by field teams and make outbound calls to survey merchants on various topics. Support the field teams with their planning and liaise with other departments about field team planning. Work with field teams to recover Wave documents, equipment, branding, and material following the process upon merchant termination. Serve as the primary point of contact for logistics-related matters within the payments team. Key details Location: You'll work from our office in The Gambia. This is a 6-month fixed-term position. Our salaries are competitive and calculated using a transparent formula. We offer generous health insurance for yourself and your dependents. We support working parents - we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work. We help you live your fullest life now- we subsidize gym memberships and fitness classes. Airtime reimbursement. Free food and a beautiful office space. Requirements Fluency in English. Experience in supporting merchants/agents' networks in a back-office administrative position. Bachelor's degree in finance, business administration, or a related field. Basic notion in supply management (procurement, stock management & shipments) Strong analytical skills in Excel and/or Google Sheets. Excellent organizational and communication skills. You might be a good fit if you Have a strong organizational skill set and the ability to manage multiple tasks simultaneously. Are a problem-solver who can identify issues and implement effective solutions promptly. Demonstrate effective communication skills, capable of collaborating with various teams, and communicating complex information. Show initiative and ability to work independently and as part of a team. Are exceptionally organized, able to follow through on tasks independently, and manage priorities effectively. #LI-MS1 Our team We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world. We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most. We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production. We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa. We are on Y Combinator's top companies by revenue. How to apply Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role. We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals. Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Responsibilities

As a Payment Admin Officer, you'll manage inbound requests and ensure smooth execution of payment operations. You'll support the payments team and maintain merchant contracts while tracking information about merchants.