Overview:
SkyePoint Decisions is a leading Cybersecurity Architecture and Engineering, Critical Infrastructure and Operations, and Applications Development and Maintenance IT service provider headquartered in Dulles, Virginia with operations across the U.S. We provide innovative enterprise-wide solutions as well as targeted services addressing the complex challenges faced by our federal government clients. Our focus is on enabling our clients to deliver their mission most efficiently and effectively – anytime, anywhere, securely. We combine technical expertise, mission awareness, and an empowered workforce to produce meaningful results.
Join the SkyePoint team and become part of a highly skilled, professional workforce dedicated to delivering mission-critical solutions. Our exceptional technical experts provide innovative services and solutions to federal agencies, making a meaningful impact every day. At SkyePoint, we value top talent and foster an environment where your ideas and contributions truly matter. Be part of a team that values excellence and rewards innovation—your future starts here!

THIS IS A CONTINGENT POSITION BASED UPON CUSTOMER APPROVAL.

Responsibilities:
SkyePoint is seeking a highly motivated and eager individual to fill the role of a Go Desktop Tier II Analyst supporting the Department of State (DOS).
This is a onsite position based in Washington, D.C. This position is a swing shift from 2:30pm-11:15pm.

REQUIRED QUALIFICATIONS:

• AA Degree in related discipline and one year of related experience; Or, High School and two (2) years of related experience with relevant certification.
• Ability to focus on ticketing and monitoring systems for sustained periods.
• Ability to follow standard operating procedures and comply with data entry standards.
• Strong oral and written communication skills with experience working directly with end-users, including VIPs.
• Excellent customer service skills.
• Experience with imaging mobile devices.
• Experience with Microsoft Active Directory and Group Policies.
• Must be able to work 2:30pm-11:15pm.
• Must be a U.S. citizen with an active Secret clearance.

PREFERRED QUALIFICATIONS:

• Microsoft System Center Configuration Manager (SCCM) or Microsoft Endpoint Configuration Manager (MECM)
• Microsoft PowerShell
• TCP/IP based networking
• Defender Anti-Virus software
• IT service life cycle management (design, build, test, deploy)
• Microsoft certifications
• CompTIA A+, Network+, Security+

• Perform advanced, day-to-day operational maintenance, support, and upgrades for complex operating systems and mobile workstations.
• Coordinate, direct, and perform complex software installations
• Develop, implement, and promote standard operating procedures and schedules.
• Manage, maintain, and repair enterprise devices for remote global workforce with a user base of more than 20K.
• Utilize an IT Service Management ticketing system (ServiceNow) to document incidents and requests and the respective resolutions and fulfillments.
• Perform administrative tasks on devices in-person and remotely to support a broad range of issues.
• Attend to customers visiting the office in-person via scheduled appointments and walk-ins.
• Organize, configure, and perform troubleshooting on devices brought in for (re)imaging.
• Offer timely technical support and teach users how to operate devices correctly.
• Update and prepare official documentation and records for Leadership and team awareness as well as for future reference.
• Undergo continual training to stay current on corporate and team policies in addition to troubleshooting methods.
• Identify, monitor, and notify team and Leadership of trending issues, requests, and/or other pertinent matters.
  Qualifications: