GOLDEN EXPERIENCE SUPERVISOR – £17.00 PER HOUR – ASCOT

LaplandUK, the award-winning immersive Christmas experience based on original stories by Mike & Alison Battle, brings the enchanting world of Father Christmas and his Elves to life for thousands of families every year. With stunning Hollywood-style sets, West End-quality performances, and a deep commitment to storytelling, LaplandUK creates unforgettable festive memories.
We’re looking for experienced, proactive, and joyful individuals to help lead our guest experience team as Golden Experience Supervisors at our Ascot site.

THE ROLE

As a Golden Experience Supervisor, you’ll be the operational lead for your shift—guiding and supporting a team of hosts, ensuring the smooth running of each family’s magical journey through Lapland.
You’ll be responsible for maintaining the highest standards across all guest touchpoints, from theatrical moments to dining, performance areas, and gifting. With strong communication and calm leadership, you’ll help deliver a seamless experience for guests and staff alike.

KEY RESPONSIBILITIES INCLUDE:

• Overseeing the guest journey and supporting hosts on shift
• Delivering team briefings and resolving real-time operational issues
• Ensuring all setups—seating, dining, and gifting—are ready for each tour
• Liaising with departments including Wardrobe, Food & Beverage, and Event Control
• Championing accessibility and inclusion for all guests
• Leading by example to maintain morale and exceptional standards
• Managing shift schedules, reporting absences, and supporting wellbeing
• Upholding safety procedures and reporting any incidents or hazards