JOB SUMMARY:

We are seeking a friendly and customer-focused Golf Operations Assistant to join our team. In this role, you’ll provide excellent service to members and guests, support daily shop operations, and help maintain a well-organised and attractive retail environment. A passion for golf and basic product knowledge is a plus!

QUALIFICATIONS & SKILLS:

Golf competition software knowledge is beneficial but not essential (Golf Genius, Lightspeed)
Excellent problem-solving and decision-making abilities.
Knowledge of golf course operations and customer service.
Ability to work flexible hours, including weekends and holidays.
Passion for golf and familiarity with the golf industry is a plus.

Greet customers in a welcoming and professional manner.
Assist customers with product selection, sizing, and purchases.
Answer phones, book tee times, and provide basic golf course information when required.
Uphold all club policies and provide a positive guest experience.
Take ownership of tee sheets/confirming entry & scoring & posting results and monitoring competitions.
Assist with special events, promotions, and opens/tournaments as needed.
Operate the point-of-sale (POS) system accurately, handling cash, credit card transactions, and member charges.
Maintain cleanliness and organisation of the golf shop, displays, and merchandise, always keeping it presentable..
Support inventory control, including tagging, counting, and stock rotation, assists in collation of stock orders (tees/balls etc).
Ensure buggies are always charged/rotated & clean.
Ensure buggies and trollies are always charged for.