POSITION SUMMARY:

Hockley Valley Resort is seeking a friendly and service-oriented Golf Pro Shop Guest Service Agent to join our team on a seasonal, part-time basis until the end of October. This role is key to delivering exceptional guest experiences, both in the Pro Shop and on the golf course. The ideal candidate will possess excellent communication skills, a positive attitude, and a passion for golf and hospitality.

QUALIFICATIONS:

· Previous customer service experience is an asset
· Must have valid Smart Serve Certification
· Available to work evenings, weekends, and holidays
· Strong verbal and written communication skills
· Excellent attention to detail and multitasking ability
· Friendly, professional demeanor and team-focused attitude

· Greet guests warmly upon arrival and provide exceptional service throughout their visit
· Assist with booking tee times and processing transactions
· Provide knowledgeable information on golf products, services, and facility amenities
· Direct golfers and assist with course logistics as needed
· Open and close the Pro Shop, following established procedures
· Handle phone inquiries professionally and efficiently
· Maintain organized and well-stocked retail displays
· Ensure the Pro Shop is clean, tidy, and visually appealing
· Perform other duties as assigned by leadership