QUALIFICATIONS

• Basic math skills, the ability to write and communicate clearly required
• Experience handling customer service issues, cash and credit card transactions

EDUCATION

• High school diploma or GED

SKILLS/ABILITIES/PERSONAL CHARACTERISTICS

• Flexibility
• Verbal and Written Communication
• Basic Math
• Customer Service
• Resolve Conflict
• Teamwork
• Friendliness
• Energy Level
• Thoroughness
• Efficiency

JOB PURPOSE

The Golf Shop Assistant is responsible for providing excellent customer to members and guests. Golf Shop Assistants play an intricate part of the success of the Pro Shop and help overall tracking of golf play.

RESPONSIBILITIES

• Check members and guests in, utilizing the Point of Sale (POS) system, for processing purchases, credit card transactions, answering the telephone, and managing the reservation system in accordance with AGC standards
• Utilize tee sheet demand management and demand generation strategies such as opening on time, implementing a double tee system, paring short groups, booking from the outside in, rebooking players, credit card guarantees, optimum booking, holding back short groups, and a guest replay strategy
• Maintain the pro shop environment by keeping the shop neat and orderly: straightening and stocking merchandise, assisting Merchandiser with display of new merchandise (steam, ticket, fold, display), and vacuuming the shop each day and as needed; following corporate guidelines for opening and closing duties, including cash handling responsibilities; tallying tee sheet at end of day
• Handle member/guest service issues in a prompt and effective manner
• May provide leadership in the absence of the Golf Shop Supervisor by interviewing, training, scheduling, evaluating performance and providing disciplinary action as necessary for other Golf Shop Assistants, implementing new processes and procedures as directed by management
• Maintain a professional and service-oriented environment in the pro shop by utilizing excellent interpersonal and customer service skills, organizational skills and the ability to multi-task in a fast-paced environment
• Ensure service continuity in the pro shop by maintaining a flexible work schedule
• Assist the General Manager in the delivery of staff meetings
• Implement and support all AGC initiatives and programs as requested by management
• Other duties may be assigned by management
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