We are currently looking for a Golf Shop Assistant to join us and be part of the SCHLOSS Roxburghe Golf Operations team!
This is a permanent, full-time position, working 40 hours per week, you must be available to work early mornings and weekends.
We offer a competitive salary of £12.50 per hour plus gratuities* and excellent employee benefits.
*Gratuities (tips) are an additional charge added onto services and are paid to all employees on a pro-rata basis regardless of your role. The amount is not guaranteed and is depended on service charge paid.
The Golf Shop Assistant will support with the daily running of the Golf Shop including selling merchandise in the shop, booking golf tee times and other golf activities and services. The Golf Shop Assistant will also provide a warm welcome to our golfers as they arrive and assist the Clubhouse F&B team during busy spells, always ensuring to create an exceptional and memorable experience for our golf members and visitors.

YOUR KNOWLEDGE & CAPABILITIES:

• You are enthusiastic and have a positive personality with the ability to build genuine and trusting relationships
• You are able to multi-task and thrive working in a busy, fast-paced environment
• You have great communication skills, both verbal and written, with the ability to communicate effectively with people
• You use your initiative and take a practical approach to problem solving
• You have a flexible approach to working days, evenings and weekends

PROVEN EXPERIENCE/QUALIFICATIONS:

• Previous retail experience is desirable but not essential as full training will be given
• Golf knowledge and experience would be beneficial but is not essential

• You will assist with the smooth running of the Golf Shop including selling merchandising, processing sales and suggesting products to meet customer requirements
• You will support with day-to-day golf administration: responding to emails and golf enquiries, answer telephone calls and use the BRS golf booking system
• You will collect fees and process payments, including green fees, hire, retail and membership
• You will ensure that the Golf Shop is clean, well-stocked and professionally presented at all times
• To ensure that all golf equipment hire including golf clubs and golf buggies are clean, charged, and ready to be used
• To complete cashing up procedures and reports as required
• You will contribute to ideas and initiatives to drive revenue and customer service in the Clubhouse
• You will engage with our golf members and visitors in a professional, helpful and friendly manner, doing everything to ensure an exceptional customer experience
• You will demonstrate good product knowledge and share your enthusiasm for our products
• Support the Assistant PGA Professional in the running and organisation of golf competitions and events on the golf course
• Flexibility to assist in the Clubhouse F&B Operation when required