Job Ref: DAL1083
Branch: Dalmahoy Hotel Country Club
Location: Dalmahoy Hotel Country Club, Kirknewton
Salary/Benefits: £12.62 per hour plus benefits
Contract type: Permanent
Hours: Full Time
Hours per week: 32
Posted date: 26/06/2025
Closing date: 28/07/2025

JOB SUMMARY

To co-ordinate golf and sports events in a professional and efficient manner, whilst maintaining a professional, positive, flexible and helpful attitude at all times.

WORK RELATED EXPERIENCE

• Confident telephone manner
• Strong numeracy literacy skills
• Able to prioritise workload and meet deadlines
• Previous administration experience essential
• Experience with Microsoft Office applications
• Previous sales or event management experience preferred
• Golf and sports knowledge preferred

SPECIFIC DUTIES

• To manage enquiries for all golf events (corporate, charity, society, internal), residential golf packages and all sports team stays
• Send proposals for all enquiries within 3 hours and schedule to follow up within 24 hours
• Proactive approach to re-book past golf events and up-sell golf day and sports event enhancements
• Conduct show rounds of the hotel and country club as required and deal with any specific client questions or queries professionally
• Utilise the Concept tee-time system to ensure the tee sheet is maximised
• Check availability and book space for golf events and sports teams using Opera Sales Catering. If space is not available, then offer alternative dates or chase other enquiries; cross selling other areas where possible
• Record all enquiries on the Opera Sales Catering system
• Develop a strong working relationship with all clients to ensure events are managed professionally and a detailed events programme is developed
• Contact clients after their event to receive feedback and ensure that the event was successful. If required, respond to queries and complaints, with the assistance of the Senior Events Manager as needed. Ensure event feedback is gathered and circulated across all relevant departments
• Meet and greet clients on the day events introduce them to the golf operations team
• Ensure the billing is correct for events and all areas have charged accordingly and forward the final invoice for payment for all ancillary spends on the day of the event
• Attend any golf and sports related exhibitions and networking events as and when requested
• Keep up to date with golf industry developments and competitors
• Carry out competitor analysis as requested by Head of Sales – Golf Sports
• This role is the anchor of all golf and sports event planning administration. Our customers, both internal and external, will judge Dalmahoy by your ability to meticulously, proactively and professionally fulfil this important role

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive listing of the activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time, with or without notice, at the reasonable request of management.
Let us take you a million miles away, to a beautiful country estate that’s surrounded by rolling parkland, glorious golf courses, nature trails and towering woodland.It’s a unique destination that offers an abundance of experiences for everyone. From great golfing days with friends to a girls weekend away; rosy-cheeked family adventures and wildly romantic sleepovers. Dalmahoy is your place to pause, reset and play. In a gorgeous rural setting like this, you’d never guess it was just seven miles from the centre of Edinburgh.
Welcome to Dalmahoy - Edinburgh’s Country Estate