Google Store Lead at Acosta Inc

Edmonton, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

14 Sep, 26

Salary

45000.0

Posted On

16 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Leadership, Consumer Experience, Staff Coaching, Retail Management, Product Launch Coordination, Performance Management, Interpersonal Communication, G-Suite, Conflict Resolution, Staff Scheduling, Inventory Knowledge, Customer Service

Industry

Retail

Description

Essential Functions of this Position Consumer Experience and Sales: * Fully accountable for execution of sales initiatives * Fully accountable for execution of consumer experience initiatives Supervise personnel to: * Meet and exceed assigned goals for: consumer experience and reputation, sales and service, revenue and productivity * Consistently demonstrate excellent interpersonal, leadership, and coaching skills * Create a work environment where motivated people can excel, exceeding daily ownership goals * Oversee floor experience - act as floor leader to ensure consumers receive a radically helpful experience * Own consumer coordination and welcome process * Support team and assist with consumer interactions and transactions * Coach associates on opportunities with consumer interactions, recognize positive performance and hold associates accountable for poor performance Management and Development: * Inspire and engage associates by motivating team to succeed * Promote passion, pride and commitment * Lead by example and serve as a resource for product knowledge * Develop associates for growth and promotion by delegating appropriate responsibilities and inspecting completion * Coach to all competences (Kornferry) to ensure consistency of expectations within location * Improve associate engagement through appropriate behaviors and actions * Observe and coach associates to provide feedback around consumer experience technique effectiveness and providing excellent consumer service * Quickly resolve any fraud issues communicated by security; may involve working with security or finance teams Product Launches: * Partner with management and other appropriate parties to successfully launch new products, services and processes and to review staffing forecast plan * Actively inspect post-launch and drive improved results with best practices * Inspect that associates are properly trained on new products and promotions to demonstrate and discuss with confidence * Report concerns with associates’ knowledge and/or behavior, and provide additional coaching and/or discipline as appropriate * Coordinate with security, facilities and space management to ensure smooth product launch-day execution including operations, staffing and scheduling * Responsible for activity in space at all times * Employ scheduling tool to properly staff and meet business needs, training and special events such as product launches. Typically, a mosaic is where all the pieces fit together nicely. That’s not us. This Mosaic is where every piece stands out. That’s because each person at our agency brings their own, unique set of skills to every brief, build, interaction, reaction, design and idea. As part of the Acosta Group, Mosaic is one of the original marketing agencies who specialize in interactions, experience isn’t just what we have, it's what we create. With 3,000+ team members and hubs in Toronto and Dallas, we’ve spent over 35 years bringing brands to life through experiential marketing, integrated commerce campaigns, and field sales strategies that drive real behavior change. From awareness, to earned, brand equity, consideration, and sales — we approach every project with people in mind, regardless of the channel or discipline. The result is an idea that can spark emotion and create action — whether it’s a sale or a smile. We celebrate bold thinking and embrace curiosity as we shape what’s next. Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request. Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting. AI and Automated Decision-Making Notice We use artificial intelligence (AI) tools to help screen and/or assess applications for this role. These tools analyze information you provide (for example, your résumé or answers to application questions) to support our hiring team’s review. All hiring decisions include human judgment. If you have questions about our use of AI in recruitment or require an accommodation, please contact privacy@acosta.com [privacy@acosta.com] or by calling us at 1-800-377-2754. For more information about how we handle your information you can consult our privacy notice here: https://www.acosta.group/privacy-policy/ [https://urldefense.com/v3/__https:/www.acosta.group/privacy-policy/__;!!OrxsNty6D4my!6ZfS6UTmATM8tESoOXtqH-6AnUVPuoBcH2TZVq9GPNXm9vIDyGDLXKXYsKEZPZcveNEE0xPdSnuJmgA$]. By applying, you agree to our Privacy Policy [https://www.acosta.group/privacy-policy/] and Terms and Conditions of Use [https://www.acosta.group/terms-and-conditions-of-use/]. #DiscoverYourPath

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Responsibilities

The Store Lead is responsible for executing sales and consumer experience initiatives while supervising personnel to meet revenue and productivity goals. They oversee floor operations, coach associates on performance, and coordinate the successful launch of new products and services.