Mosaic is the leading North American integrated marketing and sales agency, specializing sales, training, experiential, and digital & virtual solutions. At Mosaic, we are never satisfied with the status quo and are in constant search for new ideas and new ways to help our clients build their brands amidst the evolving dynamic of empowered consumers, leveraging new technologies and approaches. Together as a team we deliver for those results to our clients every day. Mosaic is not about standing out from the crowd - we lead it!
The Google Store Manager will be expected to create an outstanding sales and a “consumer first” service environment in the world’s first Google retail store. The Store Manager will be responsible for overall employee management at the retail store to include hiring, development, discipline, and scheduling of employees to ensure an extraordinary customer experience, cost efficiency, and quality store operations. Maintain inventories at adequate levels, promote sales, and maintain the appearance of the store. Complete accounting and paperwork associated with cash receipts and prices and conducts physical inventories.
Salary: $90,000-$100,000

CUSTOMER EXPERIENCE AND SALES

• Fully accountable for execution of operations initiatives
• Fully accountable for execution of sales, service and customer experience initiatives in store.
• Responsible for making sure the consumer experience is enjoyable for all guests and that the consumer experience represents the brand

ESSENTIAL FUNCTIONS OF THIS POSITION

• Build and inspire ‘Radically Helpful’ customer focused teams.
• Develop and communicate clear strategies that deliver business results, operational excellence, and brand visual standards.
• Create an inclusive, collaborative and engaging environment.
• Lead and manage store team that focuses on promoting customer loyalty & measurable results.
• Manage team to deliver event content that grows customer knowledge & engagement.
• Collaborate and provide feedback to improve product performance & customer experience.
• Seek out and respond to customer concerns, escalations, and utilize feedback to improve overall experience.

ALONG WITH COMPETITIVE PAY, WE OFFER A COMPREHENSIVE BENEFITS PROGRAM. BENEFITS ARE SUBJECT TO CHANGE AND MAY BE SUBJECT TO SPECIFIC ELECTIONS, PLAN, OR PROGRAM TERMS. THIS ROLE MAY BE ELIGIBLE FOR THE FOLLOWING:

• Medical, Dental, Vision, and Telehealth
• Basic Life Insurance and AD&D
• Voluntary Life Insurance
• Short Term and Long Term Disability
• Flexible Spending Account
• Health Reimbursement Account
• 401(k) match
• Legal Insurance
• Pet Insurance
• Employee Assistance Program
• Employee Discount Program
• Tuition Assistance Plan
• Paid Time Off and Company Paid Holidays
  Mosaic is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.
  As a leading North American integrated marketing agency, Mosaic specializes in everything from experiential marketing, commerce + retail media and field marketing, to design and production. With a 35+ year history, Mosaic has office hubs in Chicago, Dallas, and Toronto and full reach across North America.
  We focus on creating brand experiences that connect brands with consumers in creative and relevant ways. Mosaic’s ultimate mission is to propel our client’s business, culture, and communities forward to make the human experience better. We are diverse, yet like-minded individuals, and we believe in taking risks and creating shared experiences, not just for our clients, but for each other. Every associate is given the keys to charter new ground as they collectively live in the moment of building memorable experiences together.
  Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include “Applicant Accommodation” in the subject of your email to expedite the request.
  Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.
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