Googler Experience Operations Specialist, CaLA (Spanish, English) at Google

Ciudad de México, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

02 Mar, 26

Salary

0.0

Posted On

02 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Human Resources Operations, C-Level Executive Interaction, Bilingual Communication, HR Process Design, HR Supplier Management, Operational Excellence, Service Delivery Improvement, Collaboration Skills, Cultural Nuances Understanding, Compliance Risk Management, Stakeholder Liaison, System Expertise, User Experience Advocacy, Data-Driven Approach, Talent Development, Program Refinement

Industry

Software Development

Description

MINIMUM QUALIFICATIONS: * Bachelor's degree in Human Resource, Business or a related field, or equivalent practical experience. * 5 years of experience with Human Resources Operations within the Latin America (LATAM) region. * Experience in working with C-level executives and cross-functionally across all levels of management. * Ability to communicate in Spanish and English fluently to support client relationship management in this region. PREFERRED QUALIFICATIONS: * Master's degree or a related advanced degree. * Experience in Human Resources Operations. * Experience in managing Human Resource (HR) supplier’s performance. * Experience in designing and implementing HR processes including tools and systems. * Excellent collaboration skills with the ability to manage escalations. ABOUT THE JOB: In this role, you will work on operational, compliance risks, and cultural nuances that are unique to the markets, sites, countries, and regions where employees work. You will offer a structured, location-based approach for delivering HR support.Great just isn't good enough for our People Operations team (known elsewhere as "Human Resources"). We bring the world's most innovative people to Google and provide the programs that help them thrive. Whether recruiting the next Googler, refining our core programs, developing talent, or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data-driven approach that is reinventing the human resources field. RESPONSIBILITIES: * Deliver operational excellence within service lines in Canada and Latin America (LATAM), driving service delivery, service planning, ensuring Service Level Agreement (SLAs) are met and activities follow process timeliness and accuracy goals across all service areas through improvement of operational excellence. * Serve as a liaison between stakeholder teams and the wider Google Store Checkout (GXO) organization. * Lead GXO operations execution for initiatives and programs, implementing service delivery improvements and managing process or scope changes, including extended workforce. * Collaborate across GXO regions and with Google Employee Experience/Preboot Execution Environment (GX/PXE) to standardize work and develop system expertise for troubleshooting and infrastructure consultation. * Advocate user experiences and provide feedback for enhanced operational efficiency.

Responsibilities

The role involves delivering operational excellence in HR service lines across Canada and LATAM, ensuring compliance and efficiency in service delivery. You will also serve as a liaison between stakeholder teams and the GXO organization, advocating for user experiences and operational improvements.