Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

• Bachelor’s Degree
• Lead the end-to-end product lifecycle for GovConnect assets, with a focus on AI-driven enhancements and Salesforce integration.
• Develop and execute product strategies that leverage Salesforce Einstein and other AI technologies to deliver innovative solutions for public sector clients.
• Collaborate with engineering, design, business development, and client teams to define product requirements, prioritize features, and deliver high-impact solutions.
• Drive the integration of Salesforce Agents and AI capabilities into existing and new GovConnect offerings.
• Analyze market trends, client feedback, and competitive landscape to inform product direction and identify new opportunities for growth.
• Champion agile methodologies, ensuring rapid iteration, continuous improvement, and timely delivery of product releases.
• Develop and maintain product roadmaps, ensuring alignment with business objectives and client needs.
• Serve as a subject matter expert on Salesforce Einstein and AI solutions, providing guidance and support to internal teams and clients.
• Measure and report on product performance, using data-driven insights to optimize features and user experience.