This role is to provide cover as a Governance & Support Assistant responsible for supporting the councils ERP system, Unit4, with a particular focus on User Support, Query resolution and administrative tasks in Unit4. The ideal candidate will have a background ideally in Unit4, but other similar roles and experience would be desirable. If you have experience of supporting HR/Finance system and working with end users to resolve issues, this is the job for you.

• Provide advice and support on Unit4 Queries Helpdesk.
• Dealing with Queries on a ticketing system and over the phone.
• Administrative tasks within the system focused on position maintenance but not limited to.
• Working in a fast based environment, to ensure KPI and SLA achievement