COMPANY BACKGROUND

The Barcode Warehouse is a highly successful company as the UK’s leader in our market segment of the IT industry which is the provision of rugged mobile devices, warehouse hand held computers, bar code printers, bar code scanners, label media/RFID tags and ribbons. We provide Hardware and technology solutions to over 45 Managed Service customers supporting over 500,000 mobile devices, printers and other mobile technologies globally. We have a ‘let’s get it done’ and ‘what do we need to do to win’ culture founded on an industry leading reputation for first class customer service. We therefore always look to recruit people who are enthusiastic, diligent and great team player.

SKILLS & EXPERIENCE REQUIRED

• Strong technical background with solid knowledge of relevant technologies and trends.
• Experience working with healthcare and government agencies. - Proven project management experience, from planning through delivery.
• Excellent communication and interpersonal skills, with the ability to engage stakeholders at all levels.
• Strong problem-solving and analytical skills.
• Able to work independently and collaboratively.
• Previous experience in a pre-sales or technical consulting role.

ABOUT THE ROLE

We are seeking an experienced Solutions Manager to support our Government and Healthcare team. You will drive the successful delivery of solutions and services from pre-sales through to live deployment. This role combines technical knowledge, project management and excellent communication skills, with a focus on innovative thinking and practical delivery. You will primarily drive pre-sales and deployment, working closely with the Enterprise Account Management team and independent software vendors (ISVs). You will gather customer requirements, design and deliver effective solutions, and ensure a smooth transition into live operation. Familiarity with Real Time Location Services (RTLS), RFID applications, Inventory Management (IM) and Point of Care (PoC) solutions is highly desirable, but a strong willingness and aptitude to acquire these skills is essential. Key tasks include training customers on applications and devices, preparing documentation, and enabling our services teams through a formal handover once solutions go live. You may also provide second-line software support, troubleshoot issues, and test solutions to maximise uptime, working with both end users and ISVs.
This is a hybrid role, combining work at our Newark Head Office, on customer sites and at home, depending on project needs.

KEY RESPONSIBILITIES

Collaboration & Scoping
- Work with NHS Trusts, government agencies and 3rd party developers to scope, document and deliver business requirements.
- Engage all relevant stakeholders to ensure technical feasibility.
- Support the sales team on site visits as needed — some travel and overnight stays will be required.
Pre-Sales Support
- Help develop clear, compelling proposals that show the value of our solutions.
- Design technical solutions that meet customer requirements.
- Work with sales teams to increase the take-up of solutions and services.
Solution Development & Innovation
- Stay up to date with industry trends and emerging technologies.
- Maintain strong knowledge of web-based Inventory Management, PoC, Asset Tracking and Clinical Optimisation solutions, including desktop and mobile APK applications.
- Promote a culture of innovation and share best practice within the wider Solutions team.
- Support the business in developing R&D capabilities and exploring new technologies.
Customer Experience & Innovation Centre
- Support the development and growth of our Customer Experience and Innovation Centre.
- Identify ways to enhance its capabilities and support customer Solution Labs.
- Assist with sales-led events and ensure exceptional customer experience.
Transition to Service
- Manage the smooth handover of solutions from pre-sales to live service.
- Be the day-to-day contact for colleagues across multiple sites and project stages.
- Work closely with our project and support teams, hardware manufacturers (OEMs) and ISVs to ensure knowledge transfer and operational readiness.
- Develop and implement transition plans, timelines and risk mitigation.
- Monitor live solutions, address issues promptly and liaise with relevant teams to resolve them.
Partner Management
- Build and maintain strong relationships with new and existing partners.
- Collaborate with partners to develop joint solutions and go-to-market strategies.