At Telstra Health we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered. With the backing of our parent company Telstra, we’re all about combining technology and innovation to deliver significant, scalable solutions for improving patient and clinician experiences and health outcomes.
Join us in digitising healthcare!

ABOUT THE ROLE:

Relationship Management

• Deliver best-practice engagement through the development and maintenance of trusted relationships with Telstra Health’s government departmental customers for service delivery contracts.
• Represent Telstra Health in high-level meetings with government stakeholders, advocating for the organisation’s strategic interests supporting successful delivery.
• Communicate clearly and persuasively to government customers on behalf of TH showing tact, judgement and strategic awareness in all engagements.
• Develop, review, and edit high-quality written communications for a government audience such as briefings, reports, presentations, proposals, and official correspondence.
• Maintain ongoing monitoring of key customer issues or concerns relating to TH delivery and support internal teams to manage, respond and remediate.
• Coordinate and manage a schedule of government customer meetings, events, and engagements which ensures positive positioning for Telstra Health.
• Monitor and manage internal customer engagement to ensure timely submission of high-quality deliverables and communications.
• Maintain up-to-date stakeholder contact lists, engagement plans, and communications calendars.

Strategic Engagement

• Support Telstra Health’s strategic goals through understanding and sharing core government customer needs.
• Collaborate with internal teams to ensure customer priorities and requirements are well understood, championed, and integrated across service delivery.
• Support in the establishment and delivery of stakeholder engagement strategies for key government customers that support Telstra Health’s successful delivery of key service delivery contracts.
• Maintain working knowledge of relevant government priorities, policy frameworks, and programs and advise internal stakeholders.

Monitoring and reporting

• Track and document customer interactions and follow-ups to maintain a clear record of relationship history and progress.
• Maintain ongoing monitoring of relationships with key departmental contacts and provide regular reporting on status and priority actions and deliverables to support optimized engagement.

The Government Engagement Specialist is responsible for supporting successful engagement with Australian government partners in the delivery of Telstra Health’s major service delivery contracts, including through:

• Delivering best-practice government customer engagement on behalf of Telstra Health ensuring we meet and exceed customer expectations in the delivery of key service contracts.
• Supporting and advising internal Telstra Health teams to ensure customer needs are prioritised and met.
• Producing highest quality written materials for government audiences, positioning Telstra Health for success
• Representing Telstra Health’s interests and positions in high-level meetings with government customers