GOVERNMENT OPERATIONS CONSULTANT II - 64082631 1 at Florida Department of Agriculture and Consumer Services

Fort Myers, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Mar, 26

Salary

45060.11

Posted On

14 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Medical Coding, Billing, Health Information Management, Customer Service, Operational Support, Compliance Monitoring, Training Development, Problem Solving, Data Analysis, Communication, Policy Development, Inventory Management, Scheduling, Quality Assurance, Team Collaboration, Research

Industry

Government Administration

Description

Requisition No: 865726 Agency: Department of Health Working Title: GOVERNMENT OPERATIONS CONSULTANT II - 64082631 1 Pay Plan: Career Service Position Number: 64082631 Salary: $45,060.11 Posting Closing Date: 12/14/2025 Total Compensation Estimator Tool This is a Career Service Government Operations Consultant II position working in the Lee County Health Department. Your Specific Responsibilities: The Government Operations Consultant II (GOC II) is responsible for providing operational support to the Community Health programs for the Department of Health in Lee County. The GOC II reports to the Operations & Mgmt. Consultant Mgr.-SES. These functions require the incumbent to be highly motivated and possess the ability to use independent judgment. Responsible for monitoring of services and processes related to billing, clinic flow, clinic scheduling, customer service and program/grant compliance. Adheres to Information Security policies and procedures and key custodian to assigned areas. The Government Operations Consultant II: Incumbent’s tasks include but are not limited to: Ensures client satisfaction by resolving service issues and developing process improvements to prevent recurrences. Ensures compliance with Title X requirements. Assists with the development of local clinical procedures and protocols, as required, consistent with laws, regulations, policies, and program guidelines. Develops training manuals for staff. Acts as a liaison between HIM and clinical staff. Meets with clinic partners (Quest, LabCorp, Currant, etc.) to discuss any issues and updates affecting clinical operations. Manages insulin and epilepsy programs. Routes and prioritizes correspondence as received through the reception office. Performs research for programs, grants, services etc. as requested. Works alongside staff to fill gaps to insure accurate and timely scheduling of appointments, client registration, eligibility determination, and client processing through clinic. Clinic Support Consults with clinicians and other patient care personnel regarding optimal clinical operations and the client experience. Monitors and directs clinic flow. Collaborates with clinic managers in monitoring and analyzing clinic operations and clerical processes, and developing and implementing operational plans, policies, and procedures to improve the performance and efficiency of those operations and processes. Monitors clinic stock and inventory (medication/vaccine room and clinic supplies). Assists with daily clinic staff schedules and communicates issues to Assistant Community Health Nursing Director. Analyzes and resolves problems, creates internal controls for quality assurance and recommends actions for improvement in operations and clinic productivity. Proposes solutions to documentation, scheduling, and coding issues in clinic. Ensures adequate supply of forms and office supplies are maintained for clinic operations. Researches and makes recommendations as requested for purchases to support the operations of the clinic. Program Reporting Assists with program reporting and guidelines. Stays abreast of programmatic requirements and monitors compliance for the following programs: Presumptive Eligibility for Pregnant Women, Medicaid and Financial Eligibility Determination for clinic services. Stays abreast of Accounts Receivable policies, Medicaid/Medicare/Third Party insurance verification processes/requirements, and HMS functions relating to clinic registration and service entry. Monitors collections of client fees by clerical staff. Prepares documentation and reports from analyzed data to communicate outcome of quality improvement activities, to include theQ-Flow system, FL SHOTS, Merlin, and HMS in collaboration with the Operations and Management Consultant- II and OMC Manager. Creates Ad-hoc reports from HMS data. Miscellaneous Updates EAR and HMS Personal Health Coding Pamphlets and shares Medical & Billing coding updates. Participates in team building and supporting the mission, vision, core values, and goals of FDOH-Lee. Participates with other teams as requested and/or desired such as Strategic Planning, Performance Management, and Special Projects etc. to support the organization. Attends staff/department meetings as scheduled. Completes time sheet and enters EAR data per DOH policies and procedures. This position has the responsibility of being the Information Custodian for the Michigan Epilepsy and Insulin Programs information set and will perform related duties as defined in DOHP 50-10. This position has the responsibility of being the Alternate Information Custodian for the Pondella Epilepsy and Insulin Program information set and, in the absence of the Information Custodian will perform related duties as defined in DOHP 50-10. Performs other duties as assigned. Required Knowledge, Skills, and Abilities: Knowledge, skills and abilities, including utilization of equipment, required for the position: Knowledge of the principles, practices, and procedures related to medical coding and billing, health information management, and medical office business operations. Skilled in operating computers, printers, and scanners Ability to supervise others Ability to assess employee work performance Ability to communicate effectively verbally and in writing Ability to develop and implement policies and procedures Ability to establish and maintain effective working relationships with others Ability to frequently bend, kneel, reach, and sit or stand for long periods of time Ability to handle telephone calls in a courteous and effective manner Ability to interpret and apply rules, regulations, policies and procedures Ability to organize and maintain filing systems Ability to plan, organize and coordinate work assignments for others Ability to prepare reports and correspondence Ability to process information logically and solve problems Ability to train others Ability to work independently or with minimal supervision Licensure/registration/certification requirements (If applicable, list the appropriate Florida Statute or federal regulation cite): N/A Other job-related requirements for this position: Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to threats involving any disaster or threat of disaster, man-made or natural. Incumbent must possess a valid Florida Driver License and have a motor vehicle to carry out these duties. Selected immunizations or titers and/or periodic screening for tuberculosis may be recommended for this position. This position will abide by all state and federal laws, rules, and DOH policies and procedures. This position is classified as sensitive. This individual will perform tasks defined as sensitive and handles confidential information. Background screening is a condition of employment. This position is authorized to transport confidential information outside of established DOH-Lee facilities and must comply with parameters defined in DOHP 50-10. Working hours: (A) Daily from 8:00 A.M. to 5:00 P.M. (B) Total hours in workweek 40 (C) Explain any variation in work (split shift, rotation, etc.) May be required to work additional hours as needed. Florida Department of Health Mission, Vision, and Values: Mission: To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts. Vision: To be the Healthiest State in the Nation. Values: I nnovation: We search for creative solutions and manage resources wisely. C ollaboration: We use teamwork to achieve common goals & solve problems. A ccountability: We perform with integrity & respect. R esponsiveness: We achieve our mission by serving our customers & engaging our partners. E xcellence: We promote quality outcomes through learning & continuous performance improvement. Where You Will Work: Fort Myers The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including: Annual and Sick Leave benefits; Nine paid holidays and one Personal Holiday each year; State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options; Retirement plan options, including employer contributions (For more information, please click www.myfrs.com); Flexible Spending Accounts; Tuition waivers; And more! For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com. Please be advised: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility. Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days. All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.

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Responsibilities

The Government Operations Consultant II is responsible for providing operational support to Community Health programs, ensuring client satisfaction, compliance with regulations, and managing clinic operations. This includes monitoring services, developing training manuals, and collaborating with clinic partners.