Description:
The most successful Relocation Consultants ( Client Service Managers (CSMs)) contribute to organizational excellence through exceptional delivery of all domestic and international relocation services to our government clients’ relocating employees through both employer-sponsored and direct-to-employee programs. The CSM is responsible for ensuring relocation services are administered in adherence to policy and company processes and procedures while also identifying opportunities to fill the direct needs of employees, referring out additional services and support in addition to cross-selling. The CSM handles a caseload comprised of all types and complexity of relocation programs and services for various private sector corporate and government clients both domestic and global. The ability to manage timelines, communicate effectively, prioritize, and maintain attention to detail are essential to a successful CSM. Demonstrating initiative by asking probing questions, coming up with solutions, challenging the status quo, raising SWOT analyses relative to the role, and applying analytical thinking to find resourceful solutions are crucial. The greatest quality a successful CSM possesses is a commitment to continuous learning, development, and process improvement. Delivering exceptional, customer-focused service and exceeding our client’s expectations, while driving maximum revenue for RELO Direct®, is critical to the role.

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