Division: Estate Planning and Admin
Location:Broken Hill, NSW, AU, 2880 Parramatta, NSW, AU, 2150 Wollongong, NSW, AU, 2500 Sydney, NSW, AU, 2000 Newcastle, NSW, AU, 2300
Req ID: 76628
Government Wide EOI - Branch Manager, Broken Hill

ABOUT US

At NSW Trustee and Guardian, we protect, promote and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.

ESSENTIAL REQUIREMENTS

• A strong understanding of the deceased estate administration process and NSWTG internal processes
• Demonstrated experience in leading a team of deceased estate administration professionals
• Willingness to travel regularly to Broken Hill and work from the Broken Hill office
• Current and valid NSW Driver’s Licence
  Sound like you? We would love to hear from you!

ABOUT THE ROLE

The Branch Manager is responsible for supporting and coaching a team to achieve professional deceased estate administration and estate planning services which meets the needs of customers and is supported by ongoing quality control, dynamic operational systems, and strategic collaboration with the internal and external stakeholders.

Day-to-day, this is an exciting opportunity that will see you:

• Managing the Broken Hill Branch, its staff, resources and work programs to ensure high quality staff performance, a customer focused culture and professional, efficient and effective working environment.
• Delivering staff training and development; ensuring best practice processes are implemented and adhered to.
• Providing advice to the Senior Manager, Estate Administration on the overall financial and operational performance of the region, with attention to the external environment and changes in industry best practice.
• Contributing to strategic planning and governance activities, report on and analyse regional performance to inform and assist with the identification of overall trends and gaps in service to embed a culture of continuous improvement.
• Establishing a strong customer centred culture, drive collaboration across divisions and with strategic business partners to improve customer experience and manage complaints and escalations in a timely manner.
• Actively contributing to organisational change by aligning regional resources, systems, procedures and processes to drive performance to achieve NSW Trustee and Guardian’s strategic priorities.
• Undertaking quality assurance processes; including peer reviews and quality assurance checks to ensure high quality Wills and Estate Planning instruments are drafted and are legally compliant.

For more information about the position, view the role description.

The Estate Planning & Administration division is responsible for delivering NSW Trustee & Guardian’s commercial services in Will making, as trustee, attorney, and as administrator/executor of deceased estates. The teams administer assets in accordance with the functions and obligations under the relevant legislation and makes legal decisions within legal frameworks and NSWTG’s prescribed delegations. The division delivers high quality service using a customer-centred approach and is delivered by:

• Estate Administration
• Trust and Powers of Attorney Administration
• Intestate, Life Estates and Crime Confiscation/Civil Forfeiture administration
• Wills and Estate Plannin

NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

• work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
• various leave options (recreation, parental, and flex leave of up to 24 days per year)
• career development including study leave and acting opportunities
• access to Fitness Passport and employee assistance program, and annual flu vaccination

To apply for this role:

• Complete the online application
• Submit a resume (max. 5 pages) along with a cover letter (max. 2 pages) outlining your skills and experience for this role