* IMPORTANT INFORMATION ABOUT THIS POST *

This is quite a complex, administrative, multi-tasking role, covering a wide range of duties including emails, tasks, queries, file and referral management and problem solving. A great deal of initiative is required.
This role acts as a point of contact for all communications between the patients, doctors, all medical centre staff and outside agencies such as the UEA, hospitals and other secondary care providers. This team help to maintain a close and efficient working relationship between all as appropriate and assist in the daily running of the office administration of the medical centre by providing an effective referrals and administrative secretarial service, ensuring continuity of service throughout the year. You will work as part of a team, providing support mainly to all the GPs, as well as the other clinicians and management team.

KEY SKILLS REQUIRED

• 5 GCSEs/O Levels at Grade C or above including Maths and English (essential)
• Office administration experience (essential)
• Excellent keyboard skills (essential)
• Experience dealing with public (essential)
• Experience with SystmOne (desirable)
• Experience within a clinical setting (desirable)
• Strong multitasking skills (desirable)
• Experience of medical terminology (desirable)
• Audio typing (desirable)

BENEFITS OF JOINING US…AND THERE ARE PLENTY!

• Free onsite parking
• NHS pension scheme
• Comprehensive induction
• Occupational sick pay scheme (over and above statutory sick pay)
• Excellent working environment and supportive practice
• Access to Blue Light card NHS discounts and savings, including discounted membership to the award winning Sportspark on campus
• Access to UEA discounts and savings, including heavily discounted bus passes!
• 4 weeks annual leave (rising to 5 weeks annual leave after 2 years service) + share of bank holidays. Continuity of service will be considered in some cases for those already working in the NHS for >2 years
  Job Types: Part-time, Permanent
  Pay: From £12.21 per hour
  Expected hours: 22.5 per week

Benefits:

• Company pension
• Employee discount
• On-site parking
• Sick pay

Schedule:

• Monday to Friday
• Weekend availability

Application question(s):

• Why are you looking for a part-time role?
• How many years of administration experience do you have?
• Do you have 5x GCSEs grade 6 or above including Maths and English? If not, please state your highest level of qualification.

Work Location: In perso

• Processing all incoming and outgoing correspondence; clinical and non-clinical, paper and electronic
• Audio typing – clinical referrals, medical reports, medical certificates, general correspondence as requested
• Dealing with and troubleshooting and managing queries from doctors using a variety of communications (SystmOne, GP patient tasks, Outlook, Crescendo etc)
• Liaising with patients on behalf of the GPs. Liaising with hospital secretaries and out-patient services regarding consultant appointments for both NHS and private patients.
• Managing and processing medical reports – logging requests, preparing dictated reports and invoices
• Managing, booking and monitoring appointments for all UMS consultant referrals on the national electronic booking system
• Maintaining accurate electronic records of all verbal and written communication within organisational systems (Clinical SystmOne, spreadsheets)
• Liaising with the UEA and Student Services, being mindful of confidentiality at all times.
• Coding medical records
• Assist with the registration of new patients
• Using own initiative to work out answers to queries, making phone calls to outside agencies when necessary eg; chasing up clinic letters locally and in other parts of UK, finding out when appointments will be.
• Managing and processing university medical certificates
• Redacting medical records (SARS – subject access requests) accordingly and in line with protocols
• Chasing unpaid fees as requested by Business Manager
• Receiving and making telephone calls, taking/passing on messages accurately and timely in a courteous, professional manner.
• Maintaining internal and external telephone lists and contact details ensuring they are up to date
• Maintaining, receiving, ordering and accurately replenishing stationery stock
• Working with colleagues to help develop systems within the office to support the clinical and administrative staff, increase communication and increase time efficiency as the practice extends.
• To contribute towards an electronic filing system, to allow easy access to past work by all clinical and support staff to aid the practice to become more paperless
• Staff may be asked to undertake additional hours to cover for the holidays and illness of their colleagues.
  Please note: This job description is not exhaustive. You will also be required to carry out any other duties appropriate to this post, under the direct of the doctors and management. Full training and support provided in-house. Confidentiality must be adhered to at all times.