Direct Reports None Key contacts/relationship Internal Hospital Director Head of Clinical Services Operations manager Administration manager and administration team Marketing Team Contracts Team External New customers/contacts from the NHS, ICSs/ICBs, Councils. Hospital trusts, PCNs and GP Federations Existing commercial contacts Key Tasks Including but not limited to; Develop and implement a data based strategy for the proactive targeting of GPs and other medical referrers, which increases referrals and drives market share growth from the targeted areas Create strategies to successfully reach new business opportunities within the account portfolio, using both internal and external referrals Work with the Customer Success team to resolve any areas of customer dissatisfaction quickly and efficiently Build and maintain relationships with the NHS user base in each account to capture details of the value that the organisation is delivering to them; and then use this intelligence to upsell into the base Work with consultants to arrange content, support presentations, and ensure that resources are developed into practical resources Commencement of new and progression of established business-to-business relationships Fostering organic growth within existing relationships Supporting smooth transition from new business to business-as-usual contracts Reporting on the impact and effectiveness of client relationships Interpreting service data and presenting in an audience appropriate manner Measure customer satisfaction within existing contracts Resolution of enquires from internal and external stakeholders To support in the presentation of services to clients Build and maintain relationships with clients through regular face to face and remote contact by undertaking Site Visits and Conference / Video Calls. Escalate and resolve areas of concern as raised by service users Establish an effective communication network within the organisation, promoting and encouraging active participation of staff Interpret and resolve enquiries from stakeholders ensuring robust and measured resolution And any other reasonable tasks. Key Performance Measures Work with internal key stake holders to successfully develop customer growth and open opportunities to market additional services into the wider demographic of the NHS Create a pipeline of well-qualified opportunities that leverage the benefits of the organisation, upselling additional usage, finding new use cases, and identifying adjacent functional groups/geographical entities to upsell/cross-sell Work with Finance and Sales Leadership to deliver compelling proposals Develop close relationships with the NHS customer contacts and leaders and qualified upsells and cross-sell opportunities into closed deals Pass relevant leads and contacts for new name business to the Business Development function for follow-up Variation The duties of this post may be subject to variation from time to time following consultation with the post holder.
Health & Safety It is the general duty of every employee to take reasonable care for the health and safety of him/herself and others (including patients). This may involve the wearing of suitable protective clothing and footwear, and to co-operate with the management in meeting its responsibilities under the Health and Safety at Work Act. Any failures to take such care or any contraventions of safety or managerial instructions may result in Disciplinary action being taken. Confidentiality All staff are required to respect confidentiality of all matters that they may learn relating to their employment, other members of staff and the general public and will be required to confirm their compliance with relevant codes of conduct.
DBS This post is subject to an standard level of DBS disclosure

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