• Greet and check-in patients in a friendly and professional manner
• Schedule, reschedule and cancel appointments using Genie software 
• Answer phone calls, respond to enquiries and provide relevant information to patients
• Perform administrative tasks such as filing, managing patient records and preparing documents
• Manage patient data in accordance with confidentiality and privacy regulations
• Handle billing and insurance queries
• Support the healthcare team as required and ensuring smooth clinic operations

Responsibilities:

• Greet patients warmly upon arrival and ensure they feel comfortable throughout their visit
• Schedule appointments accurately, manage busy phones and inquiries appropriately
• Management of patient records
• Financial management - accounts collection and arrears
• Maintain cleanliness and organization of reception area and practice, include stock control management
• Collaborate with medical staff and/or other team members regarding any changes in appointment schedules or urgent patient needs
• Manage incoming/outgoing mail efficiently including sorting correspondence/documents