JOB DECSCRIPTION: GP SURGERY RECEPTIONIST

Job Title: GP Surgery Receptionist
Hours: 37.5 hours per week
Shift patterns work include (Rota changes monthly):
7.30am-3.30pm (Early Shift)
10.30am-6.30pm: (Late Shift)
12pm-8pm (Evening Shift - Once a month)
All shift are Monday-Friday only, no weekends.
Preference is that the candidate will live within 30 minute radius of the surgery.
Accountable to: Practice Manager / Reception Manager
Overall Objective: We are looking for a courteous, efficient, and effective Receptionist to join our practice team. Reporting to the Practice Manager and Reception manager, the candidate will provide general assistance to the Practice team, while projecting a positive and friendly image to patients and visitors in person, via telephone, and email.

REQUIREMENTS

• Previous experience in a healthcare or medical practice setting (desirable).
• Familiarity with EMIS Web or similar electronic medical record systems (desirable).
• Excellent interpersonal and communication skills.
• Strong organisational and time management abilities.
• Ability to multitask and remain calm in a fast-paced environment.
• Knowledge of medical terminology and patient confidentiality protocols.
  If you have any queries, please feel free to contact Chris Gumble, the surgery practice manager on: swlicb.adminmayfield@nhs.net
  We look forward to seeing your application.
  Job Type: Full-time
  Pay: From £24,441.00 per year

Benefits:

• On-site parking
• Sick pay

Schedule:

• 8 hour shift
• Monday to Friday

Application question(s):

• Have you worked in a medical setting before?

Work Location: In person
Application deadline: 17/08/2025
Reference ID: Mayfield August 202

RECEPTION DUTIES

• Greet and assist patients in a professional, courteous, and efficient manner.
• Liaise effectively with members of the Practice team and other healthcare professionals.
• Issue completed repeat prescriptions, ensuring accurate checks of patient names and addresses.
• Be flexible to cover all reception areas as required.

ADMINISTRATIVE & GENERAL DUTIES

• Restock clinical and non-clinical rooms as needed.
• Support building security by understanding alarm systems and ensuring doors and windows are secure.
• Prepare refreshments for clinicians as needed and perform other administrative duties as directed by the Practice Manager or Partners.
• Act as a chaperone for patients when required.