JOB SUMMARY:

Responsible for the day-to-day supervision of reception and associated functions, ensuring they are carried out in accordance with agreed procedures, protocols, and timeframes. Reports to the Practice Manager as necessary. Manages the reception team and supports the receptionists.

• Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
• Facilitate effective communication between patients, members of the primary healthcare team, secondary care, and other associated healthcare agencies.
• Act as a role model to the reception team, supporting, motivating, and promoting staff relations.
• Undertake a variety of administrative duties to assist in the smooth running of the practice.

CONFIDENTIALITY:

• In the course of seeking treatment, patients entrust us with sensitive information. They do so in confidence and have the right to expect that staff will respect their privacy.
• In performing the duties outlined in this job description, the post-holder may access confidential information relating to patients, carers, staff, and other healthcare workers. All such information must be regarded as strictly confidential.
• Information may only be divulged to authorised persons, in line with practice policies and procedures regarding confidentiality and the protection of personal and sensitive data.

COMMUNICATION:

The post-holder should recognise the importance of effective communication within the team and will:

• Communicate effectively with other team members, patients, and carers.
• Recognise people’s needs for alternative methods of communication and respond appropriately.

If you are an enthusiastic individual looking for an opportunity to contribute to a dynamic team while developing your skills in a supportive environment, we encourage you to apply for this position.
Job Types: Full-time, Permanent
Pay: £12.50-£13.00 per hour
Expected hours: 37.5 per week

Benefits:

• Bereavement leave
• Company events
• Company pension
• Cycle to work scheme
• Free flu jabs
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme
• Sick pay
• Store discount

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Enfield EN1: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• How many years of experience do you have supervising a team?

Experience:

• Medical receptionist/admin in GP or primary care setting: 3 years (preferred)

Work Location: In person
Application deadline: 15/08/202

JOB RESPONSIBILITIES:

• Ensure adequate staffing levels; organise holiday/sick rotas in line with agreed policy, liaising with the Practice Manager.
• Continually assess and evaluate systems, recommending changes and improvements to the Practice Manager as appropriate.
• Perform computer data entry/allocation/collation, processing and recording information in accordance with practice procedures.
• Process prescriptions as required and according to practice protocols.
• Ensure all new reception staff receive induction and relevant training.
• Assist with problems that may lead to complaints.
• Participate in audits where appropriate.
• Apply practice policies, standards, and guidance.
• Oversee the alteration/cancellation of surgeries and make alternative arrangements in an emergency.
• Oversee the repeat prescribing process and ensure the safe keeping and correct distribution of prescriptions.
• Ensure the registration and path lab links procedure is up to date and understood by all reception team members.
• Oversee and delegate daily tasks.
• Supervise the patient recall system.
• Maintain immunisation records, cervical cytology, practice morbidity register, etc.
• Have a full understanding of the appointment system.
• Deputise for the Practice Manager in their absence.
  Note: This list of duties is not exhaustive and may be subject to change as deemed necessary.

Responsible for the day-to-day supervision of reception and associated functions, ensuring they are carried out in accordance with agreed procedures, protocols, and timeframes. Reports to the Practice Manager as necessary. Manages the reception team and supports the receptionists.

• Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
• Facilitate effective communication between patients, members of the primary healthcare team, secondary care, and other associated healthcare agencies.
• Act as a role model to the reception team, supporting, motivating, and promoting staff relations.
• Undertake a variety of administrative duties to assist in the smooth running of the practice