GP Receptionist

at  Haddenham Medical Centre

JOB SUMMARY

These hours will be 13:00 - 18:00 2 days a week
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

QUALIFICATIONS

Educated to GCSE level or equivalent
GCSE Mathematics & English (C or above)

GENERIC RESPONSIBILITIES

All staff at Haddenham Medical Centre have a duty to conform to the following:

PRIMARY RESPONSIBILITIES

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Maintaining and monitoring the practice appointment system
b. Process telephone requests for appointments
c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
d. Signpost patients to the correct service
e. Initiating contact with and responding to, requests from patients, team members and external agencies
f. Photocopy documentation as required
g. Input data into the patient’s healthcare records as necessary
h. Manage all queries as necessary in an efficient manner
i. Carry out system searches as requested
j. Maintain a clean, tidy, effective working area at all times
k. Monitor and maintain the reception area and notice boards
l. Support all clinical staff with general tasks as requested
m. Management of repeat prescriptions, ensuring they are processed accurately and efficiently

SECONDARY RESPONSIBILITIES

In addition to the primary responsibilities, the medical administrator may be requested to:
a. Partake in audit as directed by the audit lead
b. Support administrative staff, providing cover during staff absences
c. Action incoming faxes when necessary
d. Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records
e. Complete opening and closing procedures in accordance with the duty rota
f. As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
g. Ordering and monitoring of stationery supplies
The person specification for this role is detailed overleaf.