Job Summary
We are looking for a GP receptionist (preferably with experience) to join our friendly team. The role is 30 hours per week, working flexibly throughout the week and the core hours are 07.30am - 18.30pm. We work to a rota which is prepared in advance each week. The successful applicant must be able to offer flexible working and be able to work within these hours. They will need to be able to adapt to the day to day demands of working in a very busy general practice setting.
This job advert may close early if we receive multiple applications.
Main duties of the job
To carry out a range of reception and administrative tasks in relation to the day-to-day running of the practice’s reception service.
Welcome patients and direct them to the appropriate service or healthcare professional in a courteous, efficient way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
About us
We are a friendly practice in the centre of Cleckheaton, and have 5 GP Partners, 1 Practice Nurse, 1 Nurse Associate, 2 HCAs, 1 Practice Manager as well as a wonderful team of receptionists and administration staff. Our patient list size is 9082 patients.
Job description

CONFIDENTIALITY & DATA PROTECTION

Where it is a requirement of the job for the post-holder to use computers or other information technology, he/she will be required to ensure that security procedures are followed as appropriate and that confidential information for example, passwords, are not communicated to unauthorised individuals.
In the course of seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. they do so in confidence and have the right to expect staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. they may also have access to information relating to practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

GENERAL CLAUSE

This job description is not intended to be exhaustive but to indicate the main responsibilities of the post and may be amended from time to time after consultation with the post-holder to reflect the needs of the service
Person Specification
Personal Qualities

Essential

• Flexible attitude to work
• Able to work as part of a team
• Well motivated
• Able to deal with sensitive issues with tact and diplomacy

Desirable

• Awareness of infection control
• Awareness of health and safety

Experience
Essential

SKILLS

• Basic inputting/keyboard skills
• Good verbal communication Skills
• Good telephone manner
• Ability to produce work of a high standard and with attention to detail

Desirable

• Previous use of a computerised patient information system
• An understanding of confidentiality and GDPR

Qualifications

Essential

• NVQ Level 2 or equivalent in Maths and English
• Experience in a medical receptionist role in a GP surgery

Desirable

• Experience of answering telephone calls in a high call-volume environment.
• Use of SystmOne

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Job Types: Part-time, Permanent
Pay: £12.30 per hour
Expected hours: 30 per week
Work Location: In perso

Greeting patients politely and ensuring that the appointment system is running efficiently, answering the phone politely and efficiently and managing queues through telephone and face to face interaction.
Ensure patients are informed if a clinician is running late or called out to an emergency.
Advise patients of relevant charges for non-NHS services, accept payment and issue receipt for same.
Explain practice arrangements and requirements for new and temporary patients.
Accept registration forms from prospective patients ensuring adherence to practice policies.
Respond to all queries and requests for assistance from patients and other visitors to the practice as appropriate.
Enter requests for home visits including all relevant information.
Deal efficiently with emergency situations.
Keep reception areas clean and tidy.
Handle specimens as per practice protocol.