JOB OPPORTUNITY: SITE LEAD – PRIMARY CARE PRACTICE

Locations: Lincoln House Surgery Apsley Branch HP3 9SQ & Highfield Branch HP2 5TA
Hours: 37.5 hours/week (Shift rotation: 7:00am–3:00pm / 10:30am–6:30pm)
Salary: £25,000–£30,000 per annum (dependent on experience)
Reporting to: Operations Manager
About Us:
Lincoln House Surgery is a forward-thinking, high-performing GP practice with a dynamic and supportive environment. We are constantly striving to evolve and improve, and we are looking for someone who shares that same ambition and energy to join our management team.
This is an exciting opportunity for a proactive, organised, and approachable individual to step into a key operational leadership role. You’ll work across two sites, alongside another Site Lead, to ensure both locations are managed efficiently and that patients and staff receive exceptional support every day.
About the Role:
As a Site Lead, you will play a vital role in the day-to-day running of both practice sites, supporting the Business and Operations Managers. You’ll act as the main point of contact on-site, ensuring smooth operations, coordinating resources, managing reception and triage teams, and resolving issues quickly and effectively.

TEAM LEADERSHIP – RECEPTIONISTS / TRIAGER’S

• Line manage the reception and triage team, ensuring high performance and service delivery
• Organise staffing rotas and manage annual/sick leave
• Conduct appraisals and regular performance reviews
• Monitor e-learning completion and coordinate training
• Motivate and support the team, resolving day-to-day issues
• Oversee petty cash handling and card payment systems
• Address and escalate patient complaints as needed
• Provide cover/support to the reception team when required

What We’re Looking For: Essential Skills & Experience

• A-Level or equivalent qualification, plus relevant experience
• GCSE English (Grade C or above) + 3 other GCSEs
• Experience working with the public, in healthcare, and in administrative roles
• Previous leadership or team management experience
• Excellent communication and interpersonal skills
• Strong IT proficiency, including Microsoft Office & Outlook
• Organised, solution-focused, and confident under pressure
• Able to work independently and as part of a team
• Committed to confidentiality, professionalism, and quality service

DESIRABLE QUALIFICATIONS & EXPERIENCE

• AMSPAR qualification
• NVQ Level 2 in Health & Social Care
• Leadership or management qualifications
• Experience conducting appraisals and developing staff
• Familiarity with EMIS, SystmOne or Vision

ADDITIONAL REQUIREMENTS:

• Willingness to work flexibly, including outside core hours if needed
• DBS check required
• Commitment to equality, diversity, and confidentiality

• Oversee the daily operations of the practice sites
• Log and manage all estate and facilities issues, escalating where required
• Support staff with hardware/software queries and coordinate with IT services
• Handle general site-related queries, ensuring timely resolution
• Maintain high standards of communication between practice teams
• Perform regular premises and health & safety checks
• Ensure compliance with CQC regulations and emergency equipment checks
• Manage practice deliveries, including cold chain compliance
• Act as site Fire Marshal and lead on safety procedures
• Maintain well-stocked, clean, and functional consulting rooms
• Order office supplies and monitor stock levels
• Participate in management meetings and cascade relevant information
• Support with general administrative duties as required