JOB SUMMARY

Are you patient, kind, confident and hard-working and used to working in a high pressure environment? If this is you then we are seeking a highly motivated person to join our amazing team. We regularly receive 5* reviews from our patients.
If you cannot work under pressure or think a receptionist only sits with a cuppa this is not the job for you as we are very busy all of the time! But if you thrive on being busy, looking for work to do then come and join our kind, supportive team!
The work is helping patients on the phones, on the front reception desk or doing admin away from reception/phones - a good variety so you do not get bored.
We are seeking more kind, caring, friendly, flexible and enthusiastic individuals to join our expanding team of patient coordinators at our busy, award-winning GP practice. This is a fast paced environment and you should only consider this role if you are a team player who thrives on being busy.
The role is open to anyone with customer service, reception and/or administration experience. Previous experience in the NHS is not essential, though would be beneficial.
Our front desk is currently open 7am-6.30pm Mon-Fri. We do occasional Saturday opening but we usually get volunteers as we pay time and a half for Saturdays!
Patients are generally unwell when they attend the surgery so we require kind, caring and patient people in our team who understand and appreciate that patients are not always at their happiest when they visit us.
If you do not have experience but you are kind, caring with a very, very patient manner and strong work ethic we will train you.

· Fulfilling all general clerical and office procedures with particular reference to reception work and computer duties as well as a variety of allocated administration tasks.
· Providing a high standard of customer service including a warm welcome to all visitors to the practice reception desk
· Maintaining strict confidentiality of patients’ records and clinically related matters at all times
· You will be expected to help patients get the right care at the right time by routing them to the most appropriate clinician confidently and competently
· Receiving incoming calls, making appointments, taking information requests from other professionals, Provide test results (where indicated by the GP) taking messages as appropriate i.e. requests for home visits. Sending texts/emails as necessary
· Registering new patients, updating computer details as and when necessary, printing patient summaries
· Processing repeat prescriptions
· Dealing with incoming post and collecting appropriate monies on behalf of the doctors
· Providing clerical support to other areas of the practice as and when required.
· Opening and closing the health centre as required
· Attending training and staff meetings as required
· Understanding that responsibilities may change as the role evolves over time