APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• Experience in Systems Engineering, and Technology Architecture, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Management or leadership experience
• Experience in technology or production engineering roles within financial services, including in senior leadership.
• Proven expertise leading global service transition, production onboarding, or change governance functions.
• Successful track record of delivering infra migrations, DR cutovers, and high-volume change programs.
• Experience with real-time payments systems (e.g., Fedwire, CHAPS, RTGS) or liquidity platforms is highly desirable.
• Strong grasp of ITIL practices and modern DevOps/SRE methodologies.
• Excellent communication and stakeholder management skills at the executive level.
• Data-driven, risk-aware mindset with proficiency in tools such as ServiceNow, AppDynamics, Splunk, Control-M, etc

Wells Fargo is seeking an accomplished technology leader to serve as the Global Head of Service Transition and Change Assurance. The role is accountable for defining and delivering a global strategy for service transition, change assurance.
You will lead a high impact function that ensures all technology change and new services are delivered with resilience, control, and operational excellence. The role requires a deep expertise across infrastructure, application lifecycle and change governance, with strong bias for automation and DevOps-aligned practices.
As a visible leader interfacing with CIOs, Risk, Engineering, Production platform, you will shape how the organisation delivers change at scale - safely, smoothly and sustainably.

In this role, you will:

• Define and own the global Service Transition & Change Assurance strategy, aligned with enterprise risk and transformation priorities.
• Foster a culture of early engagement, proactive transition planning, and end-to-end service readiness.
• Lead cross-functional governance forums to assess change readiness, oversee infra upgrade programs, DR simulations, and platform migrations.
• Serve as the senior approver for high-impact and complex changes, ensuring a balance between agility and control.
• Oversee a centralized book of work for major and notable changes; track trends, identify risks, and provide impact insights to senior stakeholders.
• Enforce compliance while supporting risk-based exceptions, partner with enterprise change enablement for pragmatic governance.
• Ensure all changes align to internal SDLC and control frameworks, with traceable approvals, test evidence, and production readiness as standard.
• Establish and lead the Service Transition Framework across payments, ensuring readiness from project initiation through Early Life Support (ELS) completion.
• Define and manage the Permit to Operate (PtO) process-setting minimum criteria for Non Functional Requirements (NFRs), observability, failover readiness, and rollback plans.
• Implement standardized application pre-checks, in-flight validation, and post-event assurance-adapted for cloud, hybrid, and on-prem deployments.
• Partner with engineering, production support, and architecture teams to continually raise the bar on transition quality and stability.
• Champion automation-first delivery using CI/CD pipelines, service health dashboards, and intelligent alerting.
• Collaborate with platform engineering to embed operability standards, reduce manual intervention, and introduce self-healing capabilities.
• Analyze change-related incidents and drive systemic remediation through backlog prioritization and platform investment.
• Lead and mentor a global team of service transition and change assurance professionals.
• Build domain expertise across regions and foster a culture of accountability, innovation, and collaboration.
• Influence upstream delivery teams to embed operational readiness and risk considerations from day one.

Required Qualifications:

• Experience in Systems Engineering, and Technology Architecture, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Management or leadership experience
• Experience in technology or production engineering roles within financial services, including in senior leadership.
• Proven expertise leading global service transition, production onboarding, or change governance functions.
• Successful track record of delivering infra migrations, DR cutovers, and high-volume change programs.
• Experience with real-time payments systems (e.g., Fedwire, CHAPS, RTGS) or liquidity platforms is highly desirable.
• Strong grasp of ITIL practices and modern DevOps/SRE methodologies.
• Excellent communication and stakeholder management skills at the executive level.
• Data-driven, risk-aware mindset with proficiency in tools such as ServiceNow, AppDynamics, Splunk, Control-M, etc.