Ramp/ Air Operations (P&P and Audits); Ramp & Gateway Operations; Air Feeder Linehaul; Air Network Support; Linehaul (Cross-Border, In-Country); Hub Operations; Operations Support; Air Operations; Hub & Gateway Operations; Ramp Operations; Cross Border Linehaul; On Road; Handling; Property & Facilities; Dispatch; Service Assurance; Network Control; Transport Scheduling; Customer Service; Contract Management/ Sourcing; Domestic Special Services; Weight & Balance; Commercial Airline Management, Spot Management; Lift; Hub Control Centre; Clearance & Brokerage Operations; Clearance Admin Inbound/ Outbound; Export Controls; Customer Services; Dangerous Goods; Cross-border Linehaul; Vendor Management; Weight & Balance (Ramp Operations); Cross Border Trucking Operations Control; Admin & Support; Manifesting; Dispatch (Heavy Weight); Flight Operations; Feeder Operations; Reporting & Analysis; Quality & Process Improvement; Contract Management; Supplemental Aircraft Operations; Aircraft Handling; Pick Up & Delivery; Quality Management; Road Linehaul (Transport Scheduling, Fleet Management); GSP Management (Domestic & International); Customer Services/ Support Group; Ground Linehaul/ Road Linehaul; Insurance & Claims Management (Brazil); Commercial Airline Management, Spot Management, Lift; Hub & Gateway Control Centre; Clearance Regulatory; Cross-Border Road Linehaul; Domestic Air Linehaul; Road Network; Linehaul & PUD Risk Management (Brazil); Manages Ground/ Road Hub; Gateway or Ramp Operation (Excludes Station Operations); Air Hub; Manages Ground Hub

GPN MANAGER OPERATIONS - DUBAI

Location: Dubai, United Arab Emirates
Are you a results-driven and experienced Manager Operations with a deep understanding of the courier and logistics industry? Do you thrive on optimizing processes, leading high-performing teams, and ensuring seamless operations in a fast-paced environment? We’re looking for a dedicated and experienced management professional to join our team in Dubai and contribute to the future of logistics.

EXPERIENCE:

• A bachelor’s degree in logistics, supply chain management, or a related field.
• A minimum of 5 years of proven experience in a similar operational leadership role within the logistics, courier, or transportation industry.
• Extensive experience managing a large-scale hub or warehouse environment.
• Demonstrated experience in vendor management, people management, and team scheduling.
• Previous experience dealing with local authorities and a strong understanding of customs procedures.

REQUIRED SKILLS:

• A comprehensive understanding of warehouse management systems (WMS).
• Excellent leadership, communication, and problem-solving skills.
• Fluency in both written and spoken English is essential.
• Knowledge of local customs regulations and airport logistics is highly desirable.

THE ROLE:

As the Manager Operations, you will be responsible for the end-to-end management of our courier operations. This is a hands-on role where you will manage resources, departments, and teams to ensure that operational goals are met consistently and efficiently. Your responsibilities may span across different functions within the country, including managing a 24/7 hub.

KEY RESPONSIBILITIES:

• Lead and develop a team to ensure all activities are aligned with company goals, regulatory standards, and service level agreements (SLAs).
• Oversee daily operations to ensure all processes and procedures are executed promptly and consistently.
• Manage the full logistics cycle, including CLH connectivity and a strong understanding of SGHA processes for booking, retrieval, and handling of courier, freight, and dangerous goods (DG).
• Handle vendor relationships and negotiations to ensure cost-effective and reliable services.
• Act as the primary liaison with local authorities, including customs, police, and airport authorities, to facilitate smooth operations and ensure compliance.
• Oversee shuttle and truck logistics as well as security sealing processes to maintain the integrity of shipments.
• Manage a 24/7 hub operation, which requires flexibility to work shifts, including nights and weekends as needed.