SKILLS, COMPETENCIES AND KNOWLEDGE

Problem-Solving and Critical Thinking: Ability to handle complex or unexpected issues calmly and efficiently, such as resolving patient complaints or technical challenges with medical software.
Proactive Attitude: A self-starter who can anticipate problems and take the initiative to resolve them without waiting for instruction.
Strong Work Ethic and Reliability: A candidate who is dependable, punctual, and demonstrates a high level of responsibility in their role.
Excellent Interpersonal Skills: Ability to work well with a variety of people, including healthcare professionals, patients, and administrative staff. Being approachable and personable can help with patient interactions and team collaboration.
Flexibility and Adaptability: In healthcare, things can change quickly, and a desirable candidate will be someone who can remain adaptable to new workflows, policies, or technologies.

VALIDATION OF QUALIFICATIONS & EXPERIENCE

Any credit given to a candidate at interview, in respect of claims to qualifications, training and experience is provisional and is subject to verification. The recommendation of the interview board is liable to revision if the claimed qualification, training or experience is not proven.

GRADE IV: CLERICAL ADMINISTRATOR (PART-TIME/SPECIFIED PURPOSE CONTRACT)

Campaign Reference RQ988
Closing Date 20th June 2025
Proposed Interview Date Mon 30th June 2025
Taking Up Appointment To be confirmed
Informal enquires Audrey Dolan at adolan@peamount.ie
Location of Post Peamount Healthcare, Newcastle, Co. Dublin

PURPOSE OF POST

The Clerical Officer role within the Administration Department of Peamount Healthcare covers the following areas;
Peamount Healthcare Reception
Admissions
Outpatients Department
Radiology Department
Medical Administration
Medical Records
Ward Clerk Rehabilitation Units
Specific tasks are allocated to these roles as outlined below which are formally monitored by the Administration Manager and Director of Rehabilitation on a quarterly basis or more frequently as required. Cross cover for leave between all posts is required excluding reception.

RESPONSIBILITIES

Participate and cooperate with legislative and regulatory requirements with regards to Quality, Risk and Safety including GDPR, Freedom of Information and HIQA.
Assist in the implementation of new legislation/guidelines and associated reports and tasks.
Action all appropriate communications in a timely manner.
Understand how your department impacts on the service users.
Understand how neighbouring departments and functions must combine their efforts to achieve optimum service levels.
Use knowledge of the organisation’s structures to help achieve results.
Treat all service users with respect.
Always maintain confidentiality
Adhere to standard operating procedures in relation to patient services functions.
Ensure that all services operate in accordance with Organisation’s policies and procedures.
Any Change to the Job Description will be discussed locally in the first instance before implementation, with a view to agreement being reached.

QUALITY, RISK & SAFETY RESPONSIBILITIES

It is the responsibility of all staff to:
Participate and cooperate with legislative and regulatory requirements with regard to Quality, Risk and Safety.
Participate and cooperate with external agencies on safety initiatives as required.
Participate and cooperate with internal and external evaluations of hospital structures, services and processes as required, including but not limited to:
O National Standards for Safer Better Healthcare.
O National Standards for the Prevention and Control of Healthcare Associated Infections.
O HSE Standards and Recommended Practices for Healthcare Records Management
O Safety audits and other audits specified by the HSE or other regulatory authorities.
To initiate, support and implement quality improvement initiatives in their area which are in keeping with the hospital’s continuous quality improvement programme.
It is the responsibility of all managers to ensure compliance with regulatory requirements for Quality, Safety and Risk within their area/department