SALARY GRADE

Case Western Reserve University is committed to providing a transparent estimate of the salary for this position at the time of its posting. The starting wage rate is $19.32 per hour, depending on qualifications, experience, department budgets, and industry data.
Employees receive more than just a paycheck. University employees enjoy a comprehensive benefits package that includes excellent healthcare, retirement plans, tuition assistance, paid time off, and a winter recess.

QUALIFICATIONS

Experience: 4 to 5 years office experience required. Experience in a higher education environment and records or admission experience is preferred.
Education: High school education required; college degree preferred.

REQUIRED SKILLS

• Excellent interpersonal, written and oral communication skills.
• Must be highly organized and detail oriented; able to complete tasks in a timely and accurate fashion and work under pressure.
• Must be able to quickly and accurately enter data and coordinate efforts with other staff.
• Experience with Microsoft Office.
• Knowledge of the PeopleSoft Student Information System or Slate CRM a plus.
• Demonstrated history of successful support, education, and advocacy for all students, aligned with the values, mission, and messaging of the university, while adhering to the staff policy on conflict of commitment and interest.
• Ability to meet consistent attendance.
• Ability to interact with colleagues, supervisors, current students and applicants face to face.

ESSENTIAL FUNCTIONS

• Process and monitor applications for graduate admission from submission to matriculation through Slate CRM. Generate admissions emails regarding admission status and outstanding documents. Approve waivers of application fees and other required admission materials, as appropriate. (40%)
• Resolve issues with conditional admission files missing transcripts and official test scores. Ensure the accuracy of files of admitted applicants, which include verifying official academic transcripts and confirming standardized test scores. Devise procedures and make recommendations for the processing involved in maintaining complex record-keeping and/or systems. (15%)
• Respond to email and phone inquiries from staff, faculty and prospective students with detailed graduate admissions regulations and requirements information. (10%)
• Train and provide support to faculty and staff in using the online application system. Work with departments and the director in annual updates to applications and implementing roll outs of new functionality. (8%)
• Utilize outside resources for verifying official documents including but not limited to Parchment transcript service, National Student Clearinghouse, Education Testing Service (ETS), World Education Services (WES), SpanTran, International English Language Testing System (IELTS) results and the Pearson Vue Score Report website. (6%)
• Assume independent responsibility for working closely with departments to ensure that all applicants receive a decision letter in a timely manner. Follow up with all programs regarding pending files at the end of drop/add each semester. Enter Advisor data and remove records holds into the Student Information System. (6%)

NONESSENTIAL FUNCTIONS

• Work in coordination with the Undergraduate Advising Support Office and the graduate coordinators to receive proper documentation and process early entry applications. Work directly with non-degree applicants to receive proper documentation and process applications. (5%)
• Serve as backup for the office coordinator. Answer the main office phone and greet visitors as needed when the office coordinator is away. (5%)
• Assist with staffing commencement, orientation, annual department workshops and the graduate awards ceremony. (5%)
• Perform other duties as assigned. (<1%)