Graduate Apprentice Trainee at Volvo Group

, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

19 Sep, 26

Salary

0.0

Posted On

21 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Follow-up Skills, Analytical Ability, MS Excel, Coordination, Problem-solving, Data Analysis, Reporting

Industry

Machinery Manufacturing

Description

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. Role Summary Entry-level role responsible for monitoring customer open calls, coordinating with dealerships and internal teams and supporting warranty data analysis. The position works closely with the Head of Product Support to ensure timely issue resolution and improved uptime. Key Responsibilities Customer Call Monitoring Track and analyze open customer complaints/calls Monitor ageing, critical cases, and follow up for closure Dealer Coordination Connect with dealerships to obtain latest status of open calls Identify delays and ensure timely updates and actions War Room Updates Consolidate and present daily call status in war room Highlight: Critical & ageing cases Repeat failures Issues needing stakeholder action Parts Coordination Follow up with parts team for availability & dispatch status Ensure no delays due to parts shortage Warranty Analysis Analyze warranty failure data & trends Prepare reports on: Repeat failures Component issues Goodwill Tracking Monitor goodwill approval status at HO Follow up for approval & system regularization Reporting Share daily/weekly reports on: Open calls & ageing Warranty failures Goodwill status Stakeholder Collaboration Work closely with Head of Product Support Coordinate with service, parts, warranty, and dealer teams Eligibility B.E. / B. Tech (Mechanical / Automobile preferred) -2024 &2025 Pass outs only Skills Required Good communication & follow-up skills Basic analytical ability MS Excel (basic reporting) Coordination & problem-solving mindset We value your data privacy and therefore do not accept applications via mail. Who we are and what we believe in We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. Part of Volvo Group, Volvo Construction Equipment is a global company driven by our purpose to build the world we want to live in. Together we develop and deliver solutions for a cleaner, smarter, and more connected world. By unleashing everyone’s full potential, we build a more sustainable future for all our stakeholders. Come join our team and help us build a better tomorrow.

Responsibilities

The role involves monitoring customer open calls and coordinating with dealerships and internal teams to ensure timely issue resolution. It also includes analyzing warranty failure data and tracking goodwill approvals to improve product uptime.