Key Responsibilities

• Proactively receive and register new claims via telephone, email, and their ENOL (Electronic Notice of Loss) systems.
• Verify documentation, assess policy coverage, and determine the validity of each claim.
• Make informed decisions on claim settlements and communicate outcomes clearly to all parties.
• Maintain meticulous audit trails and accurate records within their claims management system.
• Serve as the primary point of contact for policyholders and business partners, providing clear guidance on the claims process.