DESCRIPTION

This role will be based 5 days per week from our Telford Office and will be an initial 12 month fixed term contract.

What this role is all about

• Just finished your studies and ready to launch your career in tech and customer experience? Join us as a Customer Service Analyst on our Next Generation Managed Services (NGMS) Customer Service Centre team — where your curiosity, communication skills, and problem-solving mindset will make a real impact from day one.
• You’ll be part of a friendly and fast-moving team, supporting customers across multiple channels — phone, cases, and chat — helping them get the most out of our services, and ensuring their issues are resolved quickly and smoothly. You’ll get all the training and support you need to grow your skills, build confidence, and take ownership of your work.
• This is the perfect opportunity for a graduate who wants to break into the tech industry, learn from experienced mentors, and gain real-world experience in a high-performing team.

What success looks like

We’ll support you in hitting the ground running — and here’s what great looks like:

• Customer satisfaction: You’re helpful, friendly and efficient — customers feel listened to, understood, and supported.
• Clear communication: Whether it’s on the phone or in a ticket, you explain things clearly and keep everyone in the loop.
• Ticket management: You log, prioritise and update tickets accurately, so nothing falls through the cracks.

SKILLS, KNOWLEDGE AND EXPERTISE

We don’t expect you to know it all yet — we’ll teach you! What we’re looking for is someone with the right attitude, energy and willingness to learn.

What this role is all about

• Just finished your studies and ready to launch your career in tech and customer experience? Join us as a Customer Service Analyst on our Next Generation Managed Services (NGMS) Customer Service Centre team — where your curiosity, communication skills, and problem-solving mindset will make a real impact from day one.
• You’ll be part of a friendly and fast-moving team, supporting customers across multiple channels — phone, cases, and chat — helping them get the most out of our services, and ensuring their issues are resolved quickly and smoothly. You’ll get all the training and support you need to grow your skills, build confidence, and take ownership of your work.
• This is the perfect opportunity for a graduate who wants to break into the tech industry, learn from experienced mentors, and gain real-world experience in a high-performing team