SUMMARY

Working closely with the Engineering Team Leader, the Graduate Customer Support Engineer will be responsible among other tasks for providing daily technical assistance to our customers, solutions to various technical matters, and support during maintenance activities planning, and execution phases.
The Customer Support Engineering team supports the operation and maintenance of OEM Steam Turbines, Gas Turbines, Generators, Control Systems, and Auxiliary Systems at our Customer’s sites. The team is dedicated to providing engineering support during scheduled/forced outages, during day to day operation of the customer’s Equipment. This is done through daily engagement with our customer to ensure the reliability, availability and safety of their operating assets. In addition, our Customer Support Engineers support our Programme Management, Commercial and Tendering Teams in their business development or existing business expansion goals.

As a Graduate Customer Support Engineer on the Steam Turbine Customer Support Team, some of your responsibilities will include;

• Communicate effectively with all levels of employees.
• Maintain the highest degree of honesty and integrity at all times.
• Being part of multi-disciplinary engineering team, the Graduate Customer Support Engineer is expected to have the motivation and flexibility to learn the operational aspects of Gas Turbines, Steam Turbines, and Generators.
• You will develop your knowledge to be comfortable and represent the company during planned inspections of Gas/Steam Turbines when required.
• Responsible to solve Customer problems ("end” Customer and “internal” Customer) when it is assigned by Engineering department.
• To write and or revise Quality Management procedures as and when requested.
• Participate in proactive team efforts to achieve departmental and company goals.
• Customer-focused mind-set with proven ability to respond quickly to meet the customer needs.
• Willing to work off hours and weekends to support emergency issue resolution.
• Ability and willingness to travel to customer sites around 50% time whenever required.
• Ability to work autonomously, take lead in development of solutions, deliver under pressure and with tight deadlines.
• To know and implement the quality policy of MHPS-EU.
• Comply with all safety policies, practices and procedures at all times.
• Protect confidential information by not communicating, disclosing to, or using for benefit of third parties.