Job Description

The Senior IT Support Officer is responsible for providing advanced IT support, technical services and infrastructure management to campuses and/or business units across C&I.; This role involves a broad scope of responsibilities, including building and managing Standard Operating Environments (SOE) for computing machines, systems administration, infrastructure improvements, and service delivery across regional and national campuses. The Senior IT Support Officer also provides technical leadership, supports technical training, mentors junior staff, and plays a key role in implementing IT projects and improvements, whilst ensuring compliance with policies and procedures. This position ensures high-quality IT service delivery and alignment with organisational requirements, supporting both staff and students across diverse educational environment.

- IT Support Services

- Provide timely and effective first and second-level support, addressing issues related to desktop hardware, software, network configurations, and classroom technology.

- Monitor and respond to helpdesk requests, including LMS related issues, via phone, email,