Key role elements will include:

• Providing 1st and 2nd level support for user requests and promptly resolve various software and hardware issues
• Being familiar with Office 365, Windows server, active directory, SCCM, security, file and directory permissions, adding/deleting users, etc.
• Working with senior staff to perform administrative and maintenance tasks for the corporation’s network/domain
• Providing effective and efficient Information and Communication Technologies (ICT) support to all Beca users

This position will liaise with and support a diverse business with a large range of differing requirements so your ability to communicate to a large audience and anticipate needs will be very important. The following skills will be required for the role:

• Must be able to communicate in writing and orally with precision and clarity, and adjust for intended audience’s varying levels of understanding and background
• Understand and demonstrate the importance of excellent customer service
• Excellent problem solving skills
• A passion for Information Technology and have general IT knowledge gained through education or experience
• Strong organisational skills with good attention to detail
• Be self-motivated and ability in punctuality, time management, presentation and administratio