Graduate IT Support Technician at Diamond IT Services
London E14, England, United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

30 Nov, 25

Salary

25000.0

Posted On

01 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Access, Interpersonal Skills, It, Technology

Industry

Information Technology/IT

Description

JOB SUMMARY

We are a small Managed Service Provider (MSP) supporting businesses across London, Hertfordshire, and Essex. This is an exciting opportunity for a graduate or career starter who wants to launch their career in IT. You’ll gain exposure to real-world tech challenges, working directly with clients. Every day is a learning day!

REQUIREMENTS

  • A genuine passion for IT and technology.
  • Excellent communication and interpersonal skills.
  • Presentable, professional, and customer-focused attitude.
  • Strong problem-solving skills and ability to think outside the box.
  • Willingness to learn and go the extra mile.
  • Full UK driving license and access to your own vehicle.

How To Apply:

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Responsibilities
  • Provide remote and onsite IT support to customers.
  • Respond to support queries via phone, email, or chat.
  • Troubleshoot hardware, software, network, and security issues.
  • Administer and support Microsoft 365 environments.
  • Support servers and assist with administration tasks.
  • Troubleshoot devices such as Teams Rooms, docks, and printers.
  • Walk the floor to engage with users and identify IT needs.
  • Escalate complex issues to senior staff or external vendors.
  • Contribute to IT projects and implementations.
  • Follow up with users to ensure high levels of satisfaction.
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