Job description
Retail Solutions, one of the leading suppliers of EPOS in Ireland, requires a suitable candidate for their Technical Support Team. Due to continued growth, we are looking for someone with a good knowledge of IT/Networking and experience in the retail trade is advantageous. It is a full-time position and could involve working Saturdays and Sundays
Retail Solutions is an innovative Irish company that specialises in the provision of state-of-the-art computer-based retail software and hardware systems to a diverse range of customers throughout Ireland and abroad.
Retail Solutions are the leading-edge provider of advanced retail hardware and software solutions.

Job Description

• Being the first line of support to our customer base and offering advanced support by answering customer’s technical queries and solving issues remotely.
• Logging all calls in our ticketing system.
• Ability to learn quickly and take ownership of client issues.
• Effectively communicate technical information to non-technical customers.
• Responding to phone calls, emails and tickets in a timely manner.
• Escalating issues internally with the relevant departments and following up to ensure issues are fully resolved.
• Effectively communicate technical information to non-technical customers.
• Updating customers in a confident and reassuring manner. Keep Knowledge Base articles up to date and adding new articles as required.
• Diagnosing and resolving technical issues.
• Escalating IT issues to the IT manager where necessary.

Required Skills

• Software support / call centre experience preferred
• Networking Knowledge
• Operating Systems Knowledge
• SQL Knowledge
• Web technologies
• Confident when dealing with customers.
• Problem solving skills.
• Knowledge of web hosting and email technologies.
• Strong interest in I.T. Ability to learn quickly.
• Team player.

Job Types: Full-time, Permanent
Pay: From €30,000.00 per year

Benefits:

• Additional leave
• Work from home

Work Location: Remot

Please refer the Job description for details