Graduate Operations Associate | Home Made
Our Customer Success team is at the heart of our business supporting the end to end process from the point of offer agreed through to day to Move In.
This role is suited to those who are excited by a fast paced and busy role, and who have the ability to do it with a high level of accuracy. Our team work together to achieve a common goal, importantly doing things in parallel to ensure a positive customer experience.
Prior real estate experience isn’t required!
Location: Southwark, London (office-based role - 1 day WFH post probation)
Salary: depending on experience
Working Day and Time: 9am-6pm Monday-Friday and every other Saturday (1/2 day) - with a 1/2 day back in lieu

As an Operations Associate, you’ll play a key role in ensuring smooth transitions for landlords and tenants. Your responsibilities include:
-
- Responsible for Tenancy Progression pipeline, known as our Race to Contract, keeping on track through core KPIs.
- Championing a customer-first approach by conducting introductory calls, daily check-ins, and prioritising tenant needs to achieve move-in milestones.
- Staying on top of and ensuring compliance with relevant legislation and maintaining up-to-date knowledge of policy changes, including but not limited to Tenancy Agreements, HMO regulations, Gas & Electrical Safety Standards, Landlord and Tenant Law, and Fire Safety Regulations.
- Collaborating closely with the sales team to efficiently transition deals into tenancies, particularly resolving challenges that may arise.
- Coordinating and managing third-party tenancy services.
- Overseeing logistics such as pre-tenancy maintenance arrangements.
- Monitoring deposit registration processes to ensure regulatory compliance.
- Contributing to departmental growth through ad-hoc projects aimed at improving efficiency and enhancing the customer journey.