Graduate Service Delivery Analyst

at  Pearson

Role: Graduate Service Delivery Analyst
Division: Assessment & Qualifications Delivery
Location: Rotherham or Manchester, UK
Salary Range: £27 - 30k Per Annum, plus on target bonus of 5%
Arrangement: Hybrid, Monday to Friday, 10 to 4 GMT/BST, 37.5 hour week

ABOUT UK ASSESSMENT & QUALIFICATIONS

We are responsible for the delivery of nearly 4 million examination results per annum, including A-Level, GCSE, BTEC and T-levels for students in UK and International centres. Our in-house systems process every learner from registration to marking and certification, in a highly regulated business. We currently operate a hybrid estate of predominantly bespoke systems, with an ongoing strategic transformation programme to migrate from on-prem to cloud based, cost effective, scalable and resilient services.

KEY SKILLS & EXPERIENCE

• Excellent organisational and time management skills.
• Experience of analysing and collating data.
• A passion for learning, continuous improvement, and a collaborative approach.
• Ability to adapt and work in a fast-paced environment.
• Strong communication skills and an ability to engage with diverse teams.

REQUIRED QUALIFICATIONS

• A degree (Bachelor’s or HND) in a relevant subject area such as IT, Computer Science, Business Information Systems, Software Engineering or other related field.

DESIRABLE SKILLS & EXPERIENCE

• Experience in Agile methodologies.
• Experience of using ITSM tools, particularly ServiceNow.
• Experience with design, creation, and continuous improvement of reports & dashboards.
• An appreciation of ITIL or other best practice frameworks (a qualification in ITIL would be a plus).
• Experience of working in service operations or service delivery teams.

Do you have a passion for service and continuous improvement? We’re looking for a new service delivery analyst to join our growing service management function. This role is to work within the Service Management team of Assessment and Qualifications Division, helping build our service management capabilities across our Technology and Business teams. You will have an eye for detail, to be able to analyse current processes & metrics with an appreciation of best practice – but able to adapt, learn and experiment in different ways of working as we build our function.