Graduate Support Engineer at Alianza, Inc.

, , -

Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

0.0

Posted On

05 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Connection, Ticket Routing, Certificate Renewals, Vpn Support, Password Resets, Lab Maintenance, Software Updates, Chat Service, Incident Response, Configuration Issues, Empathy, Communication, Problem-Solving, Resilience, English Fluency

Industry

Software Development

Description

Graduate Support Engineer (Telecommunications, Malaysia) The Company At Alianza, we don’t just build world-class communication technology; we build the teams that power global conversations. Our Network Functions Core portfolio sits at the heart of the world’s most sophisticated networks, but our culture stays rooted in the success of our people. Why We’re Different We believe that the best technical solutions come from diverse teams. That’s why we’ve built a workplace where your voice is heard from day one, regardless of your career stage. * A Launchpad for Careers: We don’t just hire graduates; we invest in them. With structured mentorship and a "no-ego" technical culture, we provide the perfect environment for you to transition from student to specialist. * An Inclusive Home for Talent: We are committed to narrowing the gender gap in technology. We provide a workplace that respects your life outside of work, offering comprehensive family medical benefits and a flexible, home-office-first approach. * Innovation with Purpose: Working here means solving real-world problems on a global scale. You’ll be supported by a team that prioritizes psychological safety and collaborative problem-solving over rigid hierarchy. We believe that by empowering every individual to bring their authentic self to work, we create better technology and a more resilient company. Whether you are just starting your journey or looking for a place where your expertise is matched by a supportive culture, we invite you to help us shape the future of connectivity. The Opportunity Are you passionate about technology and motivated to help others succeed? We are looking for a Graduate Support Engineer to join our global team. In this role, you’ll provide high-quality technical support for our Network Functions Core equipment, ensuring our customers stay connected. Why Join Us? We are specifically looking to build a diverse team and highly encourage recent graduates and/or female candidates to apply. We believe that unique perspectives drive innovation, and we are committed to providing a supportive environment where your contribution is valued from day one. Support from Day One You won’t be thrown into the deep end. We provide a structured 90-day mentorship program, pairing you with an experienced teammate to help you navigate your new role, learn about the technology, and feel confident in your work. Your Journey with Us After your initial training period, you’ll become a core part of the team. Your typical day will involve: * Customer Connection: Answering support calls and ensuring priority customer tickets are routed to the right experts within SLA timeframes. * Technical Ownership: Handling "Centralized Tasks" such as certificate renewals, VPN support, and password resets. * Lab Maintenance: Helping maintain our internal lab systems through software and certificate updates. * Collaboration: Staffing our live Chat service to guide customers through self-maintenance tasks. * Future Growth We want you to grow your career with us. As you gain confidence, you'll have the opportunity to: * Solve Complex Puzzles:Resolve configuration issues and respond to critical incidents to restore vital services. * Become a Specialist:Choose a path that fits your strengths—whetherthat’sbecoming aStrategic Advisorfor key customers or aProductivity Powerhousedriving team efficiency. * Innovate:Identifypatterns to build new tools, systems, and training that help the whole team improve. * You'll get to focus on areas that align with your interests and strengths while having a clear pathway for advancement and specialization based on your career goals. What We Are Looking For We value potential and mindset over a long list of certifications. You’ll be a great fit if you have: * Empathy & Communication:A talent for explaining technical concepts clearly to a global customer base. * Problem-Solving Curiosity:A natural aptitude for figuring out how things work. * Resilience:The ability to stay calm and focused when things get busy. * A Learner’s Mindset:You enjoy picking up new technical skills and are interested in how AI can improve your workflow. * Language:Fluency in English (written and verbal). * Education:A degree in Telecoms, IT, Computer Science, or Networking ispreferred, but notrequiredif you have equivalent technical curiosity.Fresh graduates are highly encouraged to apply!

Responsibilities

The Graduate Support Engineer will provide high-quality technical support for Network Functions Core equipment by answering support calls, routing priority tickets, and handling centralized tasks like certificate renewals and VPN support. Responsibilities also include maintaining internal lab systems and staffing live chat services to guide customers.