Graduate Technical Support Engineer – Bilingual (French and English speaker at HP Law

Reading, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

09 Mar, 26

Salary

0.0

Posted On

09 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual Communication, Technical Support, Troubleshooting, Customer Service, CRM Systems, Gaming Knowledge, PC Architecture, Microsoft OS, Time Management, Problem Solving, Team Player, Positive Attitude, Research Skills, Organizational Skills, Social Media Engagement, Gaming Peripherals Knowledge

Industry

IT Services and IT Consulting

Description

Graduate Technical Support Engineer – Bilingual (French and English speaker) Description - Job Summary The Graduate Technical Support Engineer plays a vital role in ensuring customer satisfaction and loyalty by providing exceptional technical support for the HyperX range of gaming peripherals. This position is at the frontline of our customer service efforts, dedicated to resolving technical issues, answering inquiries, and providing guidance on product usage to enhance the overall gaming experience for our customers. Responsibilities. Respond to technical issues and product questions in English/French. This may be through a telephone conversation, email, social media, Chat, or a web request. Independently identify, troubleshoot, and resolve customer issues; escalate complex problems according to defined procedures. Use the CRM system to document and categorize cases accurately by researching and gathering appropriate information to resolve issues in a professional, courteous, and timely manner. Regularly review and update regional email templates to ensure accurate correspondence with customers. Maintain and update your knowledge on all HyperX and competitor’s hardware/software products. In accordance with company procedures, you may need to manage logistical issues such as RMAs. Back up colleagues where necessary especially with language cover. Education & Experience Recommended Bachelor's degree or above, recently graduated or within the last year. Knowledge & Skills Fluent in English and French, spoken and written to business level is essential. An additional European language would be a distinct advantage (German/Italian/Spanish/Turkish). A keen interest in computer gaming and gaming peripherals (headsets, mice, keyboards, etc. Knowledgeable in the use of various gaming consoles. Knowledge of PC Architecture and Microsoft OS. A minimum of 1 year’s previous experience in providing customer support. Excellent communication and organizational skills with strong focus on Customer satisfaction. Excellent time management, ability to prioritise your own workload and multi-task. A great team player with a positive working attitude and the initiative to research answers to complex questions. A clear thinker, quick learner, and logical problem solver keen to provide the best possible service to customers. A technophile who loves to be immersed into the gaming scene and enjoys social media discussions about products and technology. Disclaimer This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. Job - Services Schedule - Full time Shift - No shift premium (United Kingdom) Travel - Relocation - Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Graduate Technical Support Engineer provides exceptional technical support for HyperX gaming peripherals, resolving issues and answering inquiries in both English and French. They document cases in the CRM system and maintain knowledge of products to enhance customer satisfaction.