Graduate Technical Support Engineer at Tomra

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

75000.0

Posted On

05 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Reverse Vending Machines, Diagnostics, Problem-Solving, Data Analytics, SQL, Python, Stakeholder Engagement, Hardware Testing, Software Testing, Training, Documentation, Risk Assessments, Systems Engineering, Compliance, Microsoft 365

Industry

Automation Machinery Manufacturing

Description

Company Description TOMRA: Where Innovation Meets Impact At TOMRA, we’re not just recycling we’re reinventing it. Our mission? Clean Loop Recycling: a smarter, greener way to keep drink containers in circulation and out of our oceans, streets, and landfills. Thanks to our cutting-edge reverse vending technology, used containers get a second (and third, and fourth!) chance at life turning back into containers again and again. With over 900 collection points across New South Wales, Queensland, Northern Territory, Western Australia, Victoria, and Tasmania, we’re proud to be making a real difference across Australia. When you join TOMRA, you become a Looper part of a passionate crew that’s all about doing good for the planet and our communities. We live and breathe our values of Responsibility, Passion, and Innovation, and we’re always looking for people who share that energy to join us. We’re also proud to be an equal opportunity employer, celebrating the diversity of our team and the communities we serve. No matter your background, culture, language, or life journey your perspective matters here. Ready to loop in? Learn more at www.myTOMRA.com.au and follow us on Facebook, Instagram, X, and LinkedIn. Job Description What’s the role? Are you ready to be the go-to person for cutting-edge recycling technology? Join the Product Expert Team at TOMRA Collection Australia, where we’re turning bottles into opportunities and making sustainability exciting! You’ll be the technical superhero behind our Reverse Vending Machines (RVMs) and BottleCycler solutions. Think of yourself as the bridge between innovation and action helping our partners and internal teams keep things running smoothly and efficiently. Some of the duties you may perform include: Be the first point of contact for all things technical supporting our machines and making sure everyone’s happy. Work with awesome teams across Operations, Marketing, Supply Chain, Sales, and Business Development. Spot opportunities to make things better- whether it’s processes or products and lead the charge to improve them. Train our Technicians and Service Centre Operators so they’re confident and ready to tackle anything. Collaborate with our global crew in Norway and other markets to share ideas and drive innovation. Dive into data, report on machine performance, and keep us on track with SLAs. Test, tweak, and perfect hardware and software to keep our tech top-notch. Create training materials and documentation that make learning easy and fun. Support installations, deployments, and market testing because you love seeing things come to life. Keep safety front and centre with risk assessments and incident reporting. Qualifications What do you need to be a great Graduate Product Expert? Tertiary qualification in engineering (mechanical, electrical, mechatronics, or related field) or equivalent experience. Ability to maintain accurate engineering records, prepare reports, and follow compliance frameworks. Proficient in data analytics, leveraging tools such as SQL and Python to identify trends and investigate underlying issues, driving actionable insights. Comfortable using digital platforms (e.g., Microsoft 365, SharePoint, Salesforce, SFTP servers) to support cross-functional collaboration. Equipped with a systems engineering mindset with a focus on reliability, scalability, and performance optimisation. Capable of assisting with diagnostics and technical problem-solving, escalating complex issues as needed. Strong stakeholder engagement skills Attention to detail A willingness to be hands on and expanding your knowledge Additional Information What's in it for you? Be part of a purpose-driven organisation making a real impact on sustainability. Work with passionate, collaborative teams in a supportive environment. Be a part of doing great things for the planet and communities! Does this sound like you?! If so we would love to hear from you! Find out more about TOMRA at: www.myTOMRA.com.au Facebook, Instagram, X, and LinkedIn Compensation: AUD 70000 - AUD 75000 - yearly

Responsibilities

The Graduate Technical Support Engineer will serve as the primary technical contact for Reverse Vending Machines and BottleCycler solutions, supporting internal teams and partners to ensure smooth and efficient operations. Key duties include training technicians, collaborating globally, analyzing machine performance data, and testing hardware and software.